Zurich, Zurich, Switzerland
I’m a Technology & Business Leader with a unique combination of CIO experience, client partnership, and large‑scale delivery leadership. Over the past 30+ years, I’ve led complex transformations, stabilized operations, and driven measurable business impact across global organizations such as Accenture, T‑Systems, HP, EDS, and DXC Technology. My focus is on enabling organizations to grow, innovate, and execute — combining strategic clarity with operational discipline. I work at the intersection of technology, business, and people: building strong client relationships, driving transformation programs, and ensuring reliable, high‑quality delivery. I’m currently exploring new opportunities to bring this experience into senior leadership roles.
🔹Responsible for strategic customer relationships and revenue growth 🔹Creating compelling proposals, leading successful contract negotiations 🔹Developing and executing business strategies for expansion and service optimization 🔹Managing financial performance 🔹Ensuring stable, high-quality service delivery 🔹Establishing innovation formats and promoting new ideas 🔹Collaborating closely with strategic technology partners 🔹Achievements: Implemented a new account strategy, achieving 15% revenue growth and optimized delivery efficiency. Increased NPS score by 30 points YoY.
🔹Led an 80-member account delivery team, managing 20 platinum clients and over 250 additional customers 🔹Developed and implemented a new DACH-NEE organizational and governance structure to improve operational efficiency and drive revenue growth in project environments. 🔹Achievements: Offshoring and automation led to $10 million USD in cost savings, and NPS improved by 20 points
🔹Led a 60-member account delivery team, overseeing 14 platinum clients and over 200 additional customers 🔹Achievements: Offshoring resulted in $5 million USD in cost savings, employee retention improved by 5%, and margins increased by 3%.
🔹Led an IT organization with 45 employees and an annual budget exceeding 20 million CHF. 🔹Introduced ITSM tool (ServiceNow) with a service catalog, self-service portal for 2,000 users, KPI, and SLA dashboards. 🔹Achievements: Established AI/RPA solutions with UiPath, reduced paper consumption by 20%, and introduced paperless time tracking.
🔹Responsible for service integration and IT service delivery of a complex 3-tier content management platform, generating over 15 million CHF in annual revenue 🔹Achievements: Led the first full IT service outsourcing with BaFin approval in the banking sector, supported outsourcing deals exceeding $100 million USD
🔹Managed IT service delivery for global outsourcing clients in the retail and manufacturing sectors, each exceeding 15 million CHF in revenue. 🔹Achievements: Reduced infrastructure costs by 12%, optimized service quality for 50,000 workplaces and over 1,000 applications.
🔹Responsible for the design and implementation of workplace solutions for outsourcing projects across EMEA 🔹Managed 500+ employees across 15 countries, with an annual budget of ~60 million CHF 🔹Achievements: Successfully executed the post-merger integration of EDS & HP teams