Axel Diewald

Customer Support Manager @ Quartierkraft | SaaS & Energy Tech | PV Systems for mixed-use Developments (Mieterstrom) | System Integration · Data Analysis · Technical Customer Support

Hamburg, Hamburg, Germany

About

At the intersection of customers, technology, and energy infrastructure, I ensure that projects are technically sound, systems are properly integrated, and any issues that arise are resolved quickly.

Experience

  • Customer Support Manager at Quartierkraft GmbH
    Mar 2026 - Present · 5 mos

    I support the successful implementation and operation of Mieterstrom projects (PV systems for mixed-use developments) on our software platform. At the intersection of customers, technology, and energy infrastructure, I ensure that projects are technically sound, systems are properly integrated, and any issues that arise are resolved quickly. My focus areas for ensuring the stable and efficient operation of digital energy projects: • Setting up and configuring Mieterstrom projects on the Quartierkraft platform • Close collaboration with customers as well as internal and external stakeholders to ensure rapid and sustainable problem resolution • Analysis and resolution of technical issues, such as missing meter data or inconsistent data structures • Configuration in third-party systems (e.g., gateway provider portals) Tools & Technologies: Quartierkraft Platform · Google Workspace · HubSpot · Asana · Slack

  • Field Service Coordinator 1st Level Support at SkySails Power
    Sep 2025 - Feb 2026 · 6 mos

    I make things run smoothly where it really counts—in the field. In this role, I connect people, processes, and technology to keep our airborne wind energy systems operating at their best. From coordinating technicians and tools to making sure customers feel supported every step of the way, I thrive on turning complexity into clarity. What drives me? Knowing that every job completed helps bring us closer to a cleaner, more sustainable future. At SkySails, we’re harnessing the power of high-altitude wind to rethink what’s possible in renewable energy—and I’m proud to play my part in that mission.

  • Stay-at-Home Dad, Retail Investor at The Diewald Family
    Dec 2021 - Sep 2025 · 3 yrs 10 mos

    As an essential part of the workforce, I am providing top-notch child care, cleaning, catering and organizational services to our family. After only a notably short training period, I was able to succeed in this 24/7 role. The challenging position requires lots of bending and stamina is a must. Being a successful stay-at-home dad I am responsible for making sure our child is fed, cleaned, clothed and loved. It is my job to see that my family’s surroundings and possessions are clean, hygienic and in working condition. Proven mastered basic handyman skills help me to succeed. As a forward-looking stay-at-home dad I read to my child to ensure she gains literacy skills. Beyond that I carefully monitor her media consumption closely. Using my exceptional organizational skills, I am coordinating child sports and extracurricular activities, play dates and doctors appointments reasonably and seamlessly. In addition to the housekeeping money I oversee all the family’s finances. This includes not only budgeting the money brought in by my wage-earning wife but also due diligence efforts to identify promising investment opportunities. Such valuable knowledge is the foundation to even expand the available assets sustainably. 'Being a stay-at-home dad is a full-time job. In fact, since he is at work 24 hours a day, it is the equivalent of three full-time jobs. Even without adding childcare to the mix, today’s successful househusband is a highly-skilled professional with a mind-boggling job description. His daily responsibilities range from chemistry to carpentry - and his paycheck is his family’s well-being.'* *Source: Career Trend (https://careertrend.com/list-6474337-duties-governess-.html)

  • Content Manager at D+H Mechatronic AG
    Oct 2019 - Nov 2021 · 2 yrs 2 mos

    As part of the Marketing Communication team, I created copy that our global clients, partners and colleagues enjoyed reading. I routinely adapted all content to the usual formats of the individual communication channels - website, newsletter, social media, press releases, customer magazine and intranet. Using Typo3 and SharePoint, I kept the content of our website as well as the intranet up to date, which often included personal exchanges with our data protection officer.

  • Marketing Manager DACH at Quattro Business Solutions (QBS group)
    Apr 2017 - Sep 2019 · 2 yrs 6 mos

    Driving traffic to our web portal by managing dedicated Google Ads campaigns aimed at generating leads. Succeeded in establishing and optimizing lead nurturing campaigns using Dynamics 365 CRM and ClickDimensions marketing automation tools. Other than that I was responsible for the external communication to channel partners and customers in the DACH region.