Munich, Bavaria, Germany
Experienced consultant and operations expert with 10+ years of experience driving operational excellence and business transformation for large and medium-sized companies as well as start-ups. Proven ability to identify and implement improvement opportunities across a wide range of operational areas, including cost reduction, process improvement, and digital business model development.
Part of the management team leading the subsegment Customer Experience consisting of Customer Success, Operations and Customer Service Significant results: - Doubled revenue with same resources - Improved conversion rate by 50 % - Increased transparency and reduced order-2-cash cycle by at least 4 weeks - Reduced work in process within Operations and Customer Service by more than 50 % - Secured high satisfaction of B2B partners and customers
Senior Manager with a focus on buidling digital business models as well as implementing lean transformation within the financial services industry. Selected engagements include: - Strategic positioning of a company wide lean initiative and setup of implementation programm - Hands-on enablement of a digital insurance broker of a German insurer (early stage to handover with more than 3.000 customers for 3 years) - Analysis and recommendation of personel structures with regards to expected growth and complexity as well as optimization opportunities of a claims department - Definition of IT architecture and desired features for different digital sales models of a German insurer - Assessment and development of a new digital business model for a car leasing provider - Several lean transformation engagements leveraging Kaizen as well as Lean Six Sigma in different industries
Consulant with a focus on strategic sourcing and procurement mainly within the healthcare industry. Selected engagements include: - Strategic cost optimization for a hospital group for more than three years from strategy development to execution as well as closing the loop - Global strategic cost analysis of a pharmaceutical company leveraging a zero based budgeting approach - High-level strategic cost analysis of a brewing company - Zero based budgeting initiative implementation for a rail services provider - Ward stock optimization for a hospital group