Medellín, Antioquia, Colombia
Operations leader built on clarity, structure, and reliable execution. Experience supporting international accounts, standardizing processes, and translating KPIs into practical action plans that improve performance and client satisfaction. Skilled at delivering executive-level reporting, optimizing workflows, and strengthening communication across global teams. Known for a solutions-focused mindset, fast problem solving, and the ability to bring stability to fast-moving operations. Trilingual (Spanish/English/Portuguese) with a strong foundation in data, quality, and service delivery—always aiming to make operations smoother, smarter, and more efficient.
Coordinate daily operations for an international account, ensuring KPI achievement, service consistency, and clear communication across teams. Produce executive reporting with actionable insights to support strategic decisions. Collaborate in structuring workflows, improving process clarity, and maintaining operational stability in a fast-paced BPO environment.
Coordinate daily operations for international accounts, ensuring KPI achievement, workflow stability, and effective communication across teams. Deliver executive reporting, identify performance trends, and support process improvements to keep the operation running efficiently. Strengthen service quality, aligns stakeholders, and contributes to a consistent and reliable operational execution in fast-paced BPO environments.
Oversaw operations for an international market with a strong focus on expansion and performance growth. Coordinated teams, aligned daily execution with client expectations, and supported rapid-response planning to sustain KPI delivery. Played a key role in strengthening the market by improving billable time conversion, increasing operational efficiency, and supporting service-line growth.
Led operational execution for a fast-casual poke concept, optimizing workflows, controlling inventory, and standardizing prep processes to support sustained growth. Managed supplier coordination, demand forecasting, and cost efficiency while enabling scalability across service hours and product lines. Strengthened team performance through structured training and streamlined routines.