Mexico
Executive Vice President Innovative and motivated executive, powered with broad-based experience in business analysis and development. Natural servant leader with a superior emotional quotient which provides the ability to not only inspire but also understand the emotional makeup of other people and how to deliver the very best of each person. Demonstrate paramount efforts in creating and implementing effective strategies to optimize business processes, elevate efficiency, and improve quality, while significantly reducing cost. Exemplify superior talents in driving revenue as well as profit growth within multiple hotel locations. Leverage skills as a hands-on manager with keen expertise in leading, motivating, and coordinating technical teams to provide innovative solutions and ensure total customer satisfaction. Possess a global experience as reflected by excellent communication skills in German, Italian, Spanish, and English languages. Technically proficient in Microsoft Office Suite, Opera, Lightspeed, roomMaster, Prophet, and Micros. - Strategic and operational leader with top-notch sales management history combining business expertise in chain and independent hotels; executing growth tactics and product and workflow improvements that form today’s operational footprint for profitable and fast-growing companies - Concept-to-execution driver and turnaround specialist, with solid track record of transforming underperforming business units through sustainable policies and strategies that consistently retain centrality and profitability - Sought-after industry expert with a well-respected reputation in Marriott, Hilton, as well as upscale 5-star independent boutique hotels; relied upon for business advice due to strong command of local, regional, and national markets and extraordinary ability to recognize multiple perspectives of needs, opportunities, and solutions
- Appointed to Executive Vice President for Caribbean and LATAM - Responsible for a global collective of lifestyle brands and immersive resorts creating havens for escapism and entertainment.
- Appointed as the Vice President of this Mega Flagship SLS property consisting of 26 high performing F&B venues and one hotel tower among the 2,300 key Baha Mar complex - Increased the topline revenues by 50% to over USD 170M while driving a profitability improvement of more than 40% essentially doubling the GOP. - Successfully completed a full restructuring of all operating departments resulting in a immediate increase in GOP along with a 40% increase in Guest Satisfaction to reach 95%. - Personally responsible for leading and developing of more than 1,200 hospitality professionals from both the Bahamas as well as 20 other nations. - Achieved the Recognition and Award from Condé Nast Traveler for being part of the "Top 15 Resorts in the Atlantic Islands" - Consistently listed as the #1 property in the Bahamas ranked by travelers.
- Appointed as the Opening General Manager for this ultra luxury Five Star Flagship property in the Middle East and icon for the State of Qatar - Lead a team of global professionals and passionate hoteliers along with a staff of 550 dedicated associates - Successfully established this award winning property with more than 10 outlets and the largest Spa in the region in one of the worlds most demanding and complex hotel markets - Achieved the Recognition for the "Best Luxury Design Hotel on the Continent" by World Luxury Hotel Awards in Bali - Achieved three major awards for our award winning restaurants including "Best Fine Dinning" for Morimoto and "Best Steakhouse" for Cut by Wolfgang Puck both located at Mondrian Doha - Hosted several major global productions including the first ever private invite only concert by Jennifer Lopez in the region along with numerous Royal Weddings, International Fashion Shows and Lifestyle Gala Dinners - Mondrian Doha is not simply a hotel but a destination in itself, a unique oasis of dreams meshed with the rich Qatari culture in its fabric
- Appointed as the Complex General Manager and assigned with the task of restructuring this 400 room complex with five F&B Outlets and 28,000 sqft. of conference space. - Personally supervised a time sensitive and substantial capital improvement project which included FF&E improvements along with mechanical repairs. - Assisted the ownership in presenting the property on the market for a potential sale and assisted in the improvements of several core values such as the staffing structure.
- Appointed as the leading hotel executive and Managing Director to conduct a full corporate restructuring and transformation of this iconic resort property and former Kimpton Hotel in severe financial distress - Designed and personally implemented a 2 year plan that has moved the property from a 2M loss operation to a highly profitable enterprise exceeding the current goals by 1M and reaching a GOP of almost 5M - Personally lead all sales efforts and implemented a interactive tool called the rate matrix which assisted us in moving into the # 1 spot in the market by exceeding a 140% Revpar Index - Created and launched a new and fresh identity and established the hotel as one of the prime venues in Miami for both high end leisure guests as well a fortune 500 company retreats and conferences - Implemented a series of non existent SOP’s and established a dynamic payroll model following the completion of the transformation process - Established a variety of checks & balances to ensure the continued financial success - Established a social calendar and hosted a series of weekly events that moved our Food & Beverage Outlets to one of the most desired venues in the local community - Personally introduced three new top accounts to the hotel which resulted in a financial impact of more than 3M dollars over the next two years
- Personally led this luxurious collection of some of the finest lifestyle hotels including the new Breakwater South Beach and Hotel Victor by Hyatt - Contributed to the administration of a 30M renovation as the owner’s representative and led the startup operations of a luxury property that delivered high levels of profits in a very short period of time - Successfully attained GOP percentage of nearly 60% and surpassed budgeted goals by more than 30% through the implementation of cost-effective strategies - Rendered hands-on supervision to an executive team of ten directors while managing the daily operation of three other properties - Thrived at transitioning Hotel Victor from a Hyatt property to an independent leading hotel as part of the Jordache portfolio - Fostered long-term relationships with both FIT’s and OTA’s that produced several annual multimillion-dollar contracts with pre-pay commitments
- Oversaw and developed a new ultra luxury Eco Resort for ASI Hotels and Resorts, a small but upscale European Hotel Company and Operator - Personally assisted with all aspects of the construction process and collaborated with various architects to integrate the Italian charm and style along with functionality for a efficient resort operation - Directed the execution of effective procedures that resulted in a GSS of more than 96% for hotel overall within two years - Rendered support in initiating an exquisite culinary line that achieved numerous awards and recognition for service and quality