Ireland
Throughout my time in HR, Retail and the Financial Services industry (Employee Share Plans), I have gained many transferable skills. I have excellent account management and customer service skills. I am extremely reliable, great with people, and have strong communication skills. I love multi-tasking and am good at problem solving. I've good organisational, planning and time management skills. I know how to take initiative. I am a natural leader, a hard worker and have years of experience working under pressure. I also love to work as part of a team.
Responsible for managing a portfolio of Share Plan clients and developing excellent client relationships and managing the delivery of key events and projects. I have gained extensive knowledge in Share Plans (Mainly Approved Profit Sharing Schemes and Save As You Earn) and the Irish Plans market. Worked as part of a team assisting with delivering key objectives, including client satisfaction and customer profitability. I've built long term, excellent client relationships acting as the client’s primary contact point in respect of all service delivery matters and managing client events (e.g. appropriations, grants, maturities, dividends) while also ensuring quality service delivery and compliance with the client contract (service level agreement).
Performance Management: Involved in the performance management of employees. My goal was to work together with these employees to enable them to reach the required standard Training: It was my responsibility to train current and new employees on our systems, policies and procedures. Roster: I was responsible for organising the weekly staff roster for the checkout employees along with managing the daily lunch boards, ensuring all shifts were covered Reporting: Produced weekly reports for the store manager such as focusing on the sales from last year and ensuring we had the correct percentage of staff working each day
Payroll: Fully competent in using the Dunnes Stores payroll system Recruitment: Involved in the recruitment and selection of new hires. Duties included setting up interviews, reference checking, job offering, organising and executing the inductions for newcomers and setting staff up on all our systems. Training: Led many full inductions which included the training of new employees on policies, ValueClub, Customer Care and variation. Trained staff on registers and customer service procedures. System: Particularly familiar with the systems Oracle and Kronos and all the daily/weekly reports that have to be complete such as the weekly disciplinary tracker, daily timekeeping/absenteeism reports. Costing: Completed a costing for the store every week which involved inputting rosters and running a costing report to give to the store manager. The goal was to ensure that we came in on budget and that the store manager was happy with both the costing of the store and the roster in full for that week. Ensured that there were no breaches and staff were getting their contracted hours. General HR enquiries: knowledgeable about various enquiries staff may have regarding pay, tax and social welfare forms to name a few. Helped staff and management with these types of enquiries daily
Refunds/Exchanges: Responsible for customer refunds and exchanges. It was important to know the policies of the company very well. Change Orders: I dealt with large sums of money, did many change orders throughout the day and ensured staff had enough money in their tills. Customer and Staff queries: Answered many different queries from customers, staff and management on a daily basis. General: Made store announcements throughout the day, answered the telephone to handle customer enquiries, managed the lotto machine along with a separate till