Taguig, National Capital Region, Philippines
Seasoned executive with diverse experience in BFSI and Fin-tech industries in the field of Operations. Adept at improving team productivity, maintaining high level of service quality & process adherence, reducing cost and managing end-to-end supply chain. Successfully managed large, multi-functional & multi-location teams; and, complex operations.
Driving the key operational and strategic initiatives during the transition phase of the start-up bank. Leading the day-to-day operations of the bank which is on a very high growth path. Established new processes and implemented process improvements. Led multiple system enhancements like new Residence Contact Point Verification (RCPV) module, Optical Character Recognition (OCR) project for the automatic data extractions & credit decisioning etc. Managing digital transaction processing and demonstrated strong focus on team management, operational excellence, due diligence, innovation and automation. Played a pivotal role during the internal and external Audits ensuring full process & policy compliances.
Led global IT projects delivery with a focus on digital collections and customer onboarding, ensuring high quality and timely execution. Directed a diverse team of developers, testers, project managers, business analysts etc. to deliver products and services for banking and financial services institutions. Drove operational excellence through automation and analytics; and established strategic global partnerships to expand market reach. Managed P&L, optimized budgets and enhanced customer service by improving turnaround times for a wide range of clients including Development Bank of Singapore (DBS), Adani Capital, Federal Bank, Bank of Baroda (BoB), CRED, LendingKart, AU Bank, Equitas Bank, Sagicor Bank (Jamaica), NTL (Thailand), Bank Bukopin (Indonesia) etc.
Managed multiple plants in the food and FMCG sector producing confectionery, chocolates, biscuits, cakes etc. Spearheaded production, quality assurance, and complete supply chain operations, including vendor relationship management, industrial procurement, inventory management etc. Successfully transformed a loss-making unit into a profitable enterprise by boosting productivity, developing teams, streamlining processes, reducing costs and enhancing operational efficiency.
Led the operations of a business specializing in mechanical engineering products. Managed projects from inception to execution, for major clients such as BHEL, Piramal Glass, BGR Energy etc. while focusing on end-to-end supply chain management, team development, client management, vendor development and regulatory compliances.
Drove key operational and strategic initiatives during a journey starting as Assistant Manager and reaching to Vice President. Established and led centralized operations unit, managed transaction processing & document management and demonstrated strong focus on team management, operational excellence, due diligence, innovation and automation. Played a pivotal role during the Audit & Risk Review (ARR) of CitiFinancial India and CitiFinancial Philippines.