London Area, United Kingdom
Senior Programme Manager with 9+ years delivering supply chain and operational transformations across EU and North American networks — €147M+ in verified savings across Amazon, Flipkart and Tata Steel. At Amazon I own a portfolio of 5 concurrent EU transformation programmes across 200+ sites. Before that I led a continent-wide programme across 370+ North American sites through 5 consecutive strategic planning cycles, driving 100% adoption across 20,000+ stakeholders within 3 months. What I consistently deliver: Strategy to execution — defined Amazon EU's operational strategy across 7 consecutive planning cycles and owned delivery end to end Governance infrastructure — built Amazon EU's PMO from scratch, 10 KPIs, used daily by 50+ senior stakeholders across 200+ sites Partner performance — 3PL/4PL governance, QBRs, DIFOT and cost-to-serve accountability across 16+ vendors Data platforms — Power BI dashboards and automated reporting replacing manual processes and driving cost avoidance at scale Change at scale — 100% adoption, 92% compliance across 20,000+ stakeholders within 3 months Risk governance — prevented significant cost overruns across 3 concurrent workstreams through structured escalation and mitigation Certifications: PRINCE2 | Lean Six Sigma Black Belt | APM PFQ | ACT Change Management | CII Executive Supply Chain
Portfolio-level owner of supply chain and operations transformation across Amazon's EU and NA fulfilment and transportation networks, spanning 370+ sites with cross-functional teams of 20+ Defined 3-year strategic roadmap for EU transportation transformation encompassing 7 initiatives targeting £40M+ in cumulative savings across cost, capacity, utilisation, speed and defect reduction Drove EU-wide trailer fleet transformation, launching a cross-border product that reduced dwell time, delivered 2.5M hours in operational savings and £7M in cost reductions Redesigned trailer inspection processes across Amazon sites, increasing compliance from 60% to 90%, improving Delivery Expected Arrival by 5%, and delivering £5M in savings Onboarded and governed 3 third-party carrier vendors, negotiating SLAs and performance standards as part of the EU trailer transformation programme Built data-driven decision-making capability for senior leadership, driving £8M+ in cost avoidance through 5+ dashboards and 20+ automated reports Established portfolio-level operating cadence across transportation, fulfilment and planning workstreams, aligning Director and VP stakeholders to maximise network-wide impact Presented quarterly business reviews to Director and VP leadership on portfolio health, delivery risk and progress against £8M+ annual savings targets
Defined rollout strategy and led execution of CARS (Cost Awareness Reactive Scheduling) across North America and Canada, delivering £48M+ YTD in supply chain savings through optimised ad-hoc transportation scheduling Designed and deployed a decision-support tool for ad-hoc scheduling workflows, reducing average handling time by 25 minutes per task and generating £2.4M in operational savings Standardised operating procedures across 300+ sites, creating repeatable frameworks adopted as the organisational standard across NA and Canada Led change management and training rollout for CARS adoption, driving uptake across 20,000+ users at scale Partnered with baseline scheduling teams to implement 95th-percentile performance logic, reducing Delivery Expected Arrival misses by 25 bps and driving £8M in organisational impact
• Defined and executed regional scheduling strategy, optimizing processes across North warehouses. • Reduced DPMO from 130 to 65, generating $14M in savings through October 2021. • Resolved systemic technology issues, converting 2M operational blockers into sellable inventory, enabling $4M in vendor payments. • Enhanced ERP catalogue mapping accuracy, improving operational precision and customer experience. SAP and ERP transformation work GRN processing improvements The scale context: "one of India's largest e-commerce distribution operations
Develop and report KPI’s, executive updates , perform RCA’s and identify potential opportunities for improving supply chain operations. • Work closely with marketing, sales and production team for continues flow of pro- cess dispatch and demand regarding queries. • Collaborate with sales and key customers to incorporate customer specific require- ments into forecast and continuous dispatch • Generate long term demand/dispatch projection in every quarter as per input from sales, marketing production team. Worked out monthly/weekly stock availability with mode of dispatch visibility • Conduct monthly/Weekly review meeting with sales, supply chain & operation teams • Engage with IT on developing Tableau enabled reports on supply chain KPI’s and dashboard for division. • Continuously identify the improvement opportunists to optimize the processes de- crease cost and increase service value • Lead the implementation of LEAN across the Logistics operations, supported by the operational team. • Ensuring all SLA’s and KPI’s are achieved as per pre-set target. • Manage, coach, and develop staff; work with employees to set goals in training and development, performance, and career planning Inventory tracking system with barcodes, Bluetooth scanners, WMS — 35% efficiency improvement, 25 FTE reduction Scale of operations: three distribution centres (50, 70, 75 acres), team of 63 SAP SD dispatch planning across 16 3PL vendors
Designing Implementation of Business Excellence Model with Employee Engagement, Daily Management Policy/Strategy Management, TQMPractices in Logistics Supply Chain. Winners-Deming Prize -FY’18 Work with Product Teams/Stakeholders to implement strategies for continuous improvement across the Department. Create New and Revise BRD & SOP’s observe (gemba) processes across multiple section of logistics to provide the Safe Environment maintain the quality of Product Provide detailed analysis and insight of collections performance to identify trends and opportunities to drive improvements in core KPI’s. Increased the Dispatch Compliance by 78 Percentage to 93 Percentage simultaneously Savings in freight charges by 10cr/Pa thru modal shift. Develop, participate, and lead training sessions in Lean six sigma, problem-solving methods and 5S. Driving Digitization projects across various sections of Logistics in order to improve delivery performance ,reduce cost & Manpower optimization
Ensure timely resolution while maintaining the highest level of quality support in every customer interaction