Pune Division, Maharashtra, India
I am a Desktop support & IT Networking Engineer with hands-on experience in Windows OS, Windows Server, and Ubuntu Server. I have worked on enabling Remote Desktop and SSH for secure remote access and supporting end users in enterprise environments. I have good knowledge of TCP/IP, LAN, WAN, VLAN, and experience in IP addressing (Static & DHCP), DNS troubleshooting. I regularly use tools such as ping, tracert, ipconfig, nslookup, and netstart to identify and resolve network issues. My experience includes Active Directory, DHCP, and DNS configuration, adding system to the domain, and managing user and group permission. I am also skilled in MS Outlook and Office 365 support, including PST and OST file management. I have worked with SCCM for software deployment, updates, and remote troubleshooting. My role also involves OS maintenance, hardware troubleshooting, disk partitioning, driver installation, network printer setup, and system backup with data restoration. I am comfortable working on the ticketing system, handling incidents based on priority, and coordinating with network and server teams to resolve issues efficiently
• Provided Level 2 desktop and IT network support to end users, resolving hardware, software, and connectivity issues. • Installed, configured, and maintained Windows OS, Windows Server, and Ubuntu Server, enabling SSH and Remote Desktop access. • Managed TCP/IP, LAN, WAN, VLAN, and supported basic network architecture. • Configured and troubleshot IP addressing (Static & DHCP), subnetting, and DNS resolution issues. • Used network troubleshooting tools such as ping, tracert, ipconfig, nslookup, netstat, and commands including ipconfig /release, /renew, /flushdns, and /registerdns. • Monitored and resolved network connectivity issues for end users within SLA timelines. • Performed switch and router connectivity checks and handled basic network cabling (Ethernet cables, patch panels). • Installed and configured Active Directory Domain Services (AD DS), DNS, and DHCP. • Added systems to the domain and managed user and group permissions. • Supported MS Outlook and Office 365, including PST and OST configuration and troubleshooting. • Managed enterprise devices using SCCM for software deployment, Windows updates, compliance baselines, reporting, and remote troubleshooting. • Worked on remote ticketing systems, handling incidents based on priority (Low, Medium, High). • Coordinated with network, server, and security teams to resolve escalated issues. • Performed operating system maintenance, hardware troubleshooting, disk partitioning, driver installation, and network printer setup. • Conducted system backups and data restoration to ensure data security and continuity.
Installed and configured windows and Linux servers Managed Active Directory, DNS, DHCP, and domain users Provided desktop and network support using ticketing tools Troubleshot IP, DNS, and connectivity issues Supported Outlook, Office 365, SCCM, and remote access tools