Kolkata, West Bengal, India
I’m a business leader focused on driving revenue growth, P&L ownership, and scalable business strategy across high-growth digital and platform businesses. With 15+ years of experience across Automobile/Fleet, FMCG, Telecom, and eCommerce ecosystems, I specialize in building and scaling revenue engines through strong go-to-market strategy, monetisation models, and customer lifecycle optimisation. I enjoy working closely with Product, Marketing, Tech, and leadership teams to translate strategy into execution, balancing aggressive growth with operational discipline and profitability. Key Achievements • Built and scaled a new B2C revenue vertical, expanding to 200+ partners across 6+ cities, delivering 11%+ MoM revenue growth through GTM strategy and partner ecosystems. • Led 250+ member revenue organizations, contributing 31.5% of national revenue (~₹750 Cr annually) while improving sales productivity, margin performance, and operational efficiency. • Expanded enterprise ecosystems and strategic partnerships, driving customer acquisition, market expansion, and recurring revenue growth through data-driven sales and growth strategies. Core Skills & Expertise P&L Ownership | Business Strategy | Revenue Growth | Go-to-Market Strategy | Monetisation Strategy | Customer Acquisition | CAC / LTV Economics | Conversion Funnel Optimisation | Subscription & Recurring Revenue Models | Customer Lifecycle (Acquisition → Retention → Upsell) | Product-Market Fit | Sales Productivity | Sales Planning & Forecasting | KPI & Performance Management | Cross-Functional Leadership | Data-Driven Decision Making I’m particularly interested in opportunities where I can own revenue, scale growth engines, and build high-performing teams in consumer internet, platform, or edtech businesses. 📲 Feel free to reach out to me directly or email at [email protected]
• Built and scaled a B2C vertical by defining growth strategy, partner acquisition, and operations, achieving 11%+ MoM growth and strong first-year traction. • Expanded the partner network from 0 to 200+ dealers across 6+ cities in 10 months, accelerating market reach and transaction growth. • Implemented a scalable partner lifecycle model to improve productivity and retention, driving recurring channel revenue. • Established a vendor ecosystem for RTO and transaction services, reducing bottlenecks & improving turnaround time and customer experience. • Forged alliances with service providers and financing partners to strengthen the transaction ecosystem and support sustainable growth. • Integrated dealer operations with lenders to enable faster vehicle financing, improving conversions and dealer participation. • Partnered with leading banks and NBFCs to speed loan approvals and financing penetration, increasing transaction velocity. • Built and led a cross-functional team from scratch, supporting rapid expansion and a culture of ownership and accountability
As a seasoned Business Head Leader with a wealth of experience in channel and partner management, strategic planning, and continuous improvement, I have a proven track record of effective leadership. My expertise includes overseeing daily operations, personnel management, budget creation, vendor collaboration, and compliance adherence while maximizing employee value through strategic process implementation. In recognition of my outstanding performance, I was awarded ESOPs/LTIs FY '20 – '21. Throughout my career, I have led cross-functional, cross-order teams of 200+ across B2C and B2B to drive growth while spearheading classified and franchise business for 700+ channel partners. I have worked closely with cluster managers, territory managers, and DSEs to deliver exceptional results. ✪ Increased profitability by focusing on optimizing sales and fulfillment to lower overhead costs, boosting Q4 (INR 500+) from Q3 (INR 450 Cr) revenue ✪ Intensified the focus on margins to deliver an impressive improvement in the margin per car from USD 200 per car to USD 295 per car ✪ Spearheaded the Auto Loan through the 'Dealer Finance' program for the region to drive 45% business turnover ✪ Scaled the subscription based business through acquition and retention and upgrading. As a leader, I am committed to driving growth, delivering results, and continuously improving performance. I pride myself on my ability to build strong relationships with clients, partners, and colleagues, and I am passionate about developing and mentoring high-performing teams. If you're looking for a dynamic and results-driven Sales and Operational Leader with a proven track record of success, please feel free to reach out.
As a business operations and growth leader with extensive experience in client experience and stakeholder management, I have a track record of driving exponential business and P&L growth. I led the C2B vertical for Delhi NCR and East, where I managed the margin, GMV, and procurement target. Under my leadership, the business achieved 1600+ cars per month, generating ~INR 750 CR revenue annually.
With experience in team leadership, P&L management, strategic partnerships, and operational excellence, I have successfully led and mentored a team of 50+ to boost city-level P&L and achieve an annual business turnover of INR 100 Cr. I have also set up the C2B and B2B/enterprise business vertical from scratch and initiated and executed 18+ B2B partnerships with diverse car dealerships. Additionally, I have expanded retail and achieved operational break-even/profit at the city level with 15% MOM growth in volume and 19% MOM growth in margins.
I spearheaded the Fleet and Driver Partner Lifecycle Management, leading a team of 60 to manage revenue, operations, and inventory processes. We generated revenue via sales/sourcing, operations, and city RMT (Repair & Maintenance). I designed and implemented a robust driver-partner ecosystem, boosting driver earning potential by 33% through asset utilization and incentives. We optimized partner login hours and implemented a weekly rental system, revived the depleting fleet size to 70% DAC for the territory, reduced the driver attrition rate to 12%, and boosted asset utilization to 50%. I also scaled the cab leasing business from Zero Cabs to over 400+ Active fleets contributing to over 50% of the total Ola Bookings in Kolkata and East. After launching and scaling the business in Kolkata from the ground up, I was entrusted with additional responsibility for growth in other eastern cities. We optimized operational and process efficiencies to prioritize improvement opportunities across operational areas and improve performance.
I led a team of 6 Distribution Managers, 11 Area Retail Officers, 160 Customer Consultants, 1 RME & 1400+ retailers, and 15 distributors to drive annual revenue of INR 60 CR while registering a 40% growth across ‘17 – ’18. I partnered with Sales/Training personnel to equip the team with knowledge, skills, behaviour and tools necessary to influence buying decisions. I drove MarCom BTL initiatives to secure shelf space and boost visibility and implemented a long-term approach to increase market share and numeric distribution in relevant price segments boosting distribution width by 21%. I steered the partner life cycle management by overseeing the qualification, on-boarding, management, performance evaluation and improvement of partners to ensure that the company receives quality and service at the lowest cost of ownership.
As an S&D Manager, I was responsible for devising the roadmap for town coverage, effective coverage, sales productivity and manpower requirements. I executed and handled the FSCO (Frito Star Club Outlet) program & PepsiCo Loyalty Program for the assigned geography. I ensured the execution & efficacy of the Sales Automation solutions including Distributor Software, Handheld terminals for frontline sales force, etc. With my systematic approach, I improved sales by reducing non-billed outlets, achieving growth in effective coverage 2-13 and a 30% increase in average bills/outlet & lines/call compared to the previous year, and reducing order cancellation. As an Area Sales Manager, I steered the turnover of 57.53 Cr+ with an AOP achievement of 105% in the year 2014 through a team of 7 on-role Customer Executives and sales team of 124 routes. I built a distributor network of 28 distributors, 12 Hubs, and 325 Spokes across 4 districts in West Bengal. I also carried out channel-specific & territory-specific promotions & launched NPD – Lays Max and ensured ECO drive. Despite the challenging aspect of food distribution, I efficiently managed it by keeping stales within AOP limit by practicing FIFO at godown, proper merchandising, and ensuring FIFO. My leadership skills were evident in achieving & exceeding targets, launching new products, and building the organization's capability by training & coaching the front-end sales force.