Tempe, Arizona, United States
-Resolved issues related to Windows, network connectivity, as well as problems associated with software and hardware errors. -Worked independently onsite and remotely in a 200+ user, mixed-platform environment. -Maintained network security by configuring firewall rules, web content filtering, user administration, malware detection and prevention. -Install software applications, hardware peripherals and devices, update software and hardware drivers as needed, as well as computer upgrades. -Install and maintenance local printers, setup network printers, configure print servers. -Performed daily back-ups of local servers.