Southlake, Texas, United States
Gather new customer information, notify Divisions, and create opening orders. Verify that all procedures, service changes, and system modifications have been successfully communicated and applied to customer accounts. Monitor aged inventory and develop strategies with customers and distribution centers. Collect information from customers and vendors to set up new items. Manage customer accounts using Core-Mark proprietary systems. Maintain reoccurring reports for customers, directors, distribution centers, and executives. Collaborate with the Account Director to regularly evaluate any changes in customers' needs. Build rapport with all members of the assigned accounts team. Manage all promotional activity and ensure product ships promptly to all store locations. Monitor fill rates to ensure the best product performance. Communicate developments within assigned accounts across Core-Mark.
• Capture and manage site management feedback and requests, executing priority merchandizing changes and overseeing the execution of special seasonal and event-based product events. • Support product demand management and fulfillment activities for in store services. • Conduct in-office training sessions for new hires on product, site/store policies and procedures, merchandising metrics. Recently received service recognition for outstanding site management and customer service
Uploaded and entered customer product orders into the computer system for future distribution by company distribution centers. Communicated purchasing requirements to procurement staff and distribution center teams. Monitored the status of product orders to ensure timely receipt of products into distribution centers and communicated any issues or changes to internal teams. Suggested new ways to improve processes and efficiency. Prepared regular reports of performance metrics for internal and external stakeholders. Acted as the liaison between Sales, internal teams, and servicing distribution centers ensuring clients’ requirements were met. Responded to complaints and resolved issues.
Uploaded and entered customer product orders into the computer system for future distribution by company distribution centers. Communicated purchasing requirements to procurement staff and distribution center teams. Monitored the status of product orders to ensure timely receipt of products into distribution centers and communicated any issues or changes to internal teams. Suggested new ways to improve processes and efficiency. Prepared regular reports of performance metrics for internal and external stakeholders. Acted as the liaison between Sales, internal teams, and servicing distribution centers ensuring clients’ requirements were met. Responded to complaints and resolved issue
• Responded to customer orders, concerns, and recommendations. • Enforced food, alcohol, and safety policies. • Managed business continuity issues related to facilities and food management. • Ensured accuracy of cash balances and daily raw material inventories. Recognized for outstanding customer services and resourceful problem solving.
Amazon, Fulfillment Center – online retailer and web services organization providing broad range of products and services in a direct to consumer and business to business delivery model. • Assessed work orders: review pick list and locate merchandise in storage areas. • Picked and packed orders: Selected, packed, verified, and shipped orders. • Received and stocked inventory: confirmed purchase order with ship quantities. • Conducted inventory turns: checked condition of inventory and verified count accuracy. • Supported ‘Tiger’ teams: worked with small group to review the effectiveness of warehouse processes to ensure items were retrieved, organized, and shipped in a timely manner.