Waco, Texas, United States
Experienced professional with a total of 12 years in supervision roles, combining 6 years in aviation and 6 years in communication. Proven expertise in optimizing operations and processes. Adept at seamlessly integrating communication strategies within maintenance workflows. Skilled in team leadership, process enhancement, and crisis management. Proficient in the use of various computer programs/systems, as well as utilizing multiple forms of technical blueprints and schematics. Committed to driving efficiency, safety, and collaboration for successful outcomes.
Supervised and coached a team of 8–15 overnight associates to ensure productivity and adherence to company standards.shipping education, order status, payment transactions, and company policies. Oversaw inventory stocking, zoning, and merchandising throughout the night shift, ensuring readiness for daily operations. Used handheld technology and Walmart systems to manage inventory accuracy and reduce out-of-stock occurrences.
Supporting an online retail brand with customer communication, satisfaction, and retention. Operating 10+ software systems on a simultaneous basis to assist customers with shipping education, order status, payment transactions, and company policies. Operating with a small team to maintain an effective working relationship and focusing on the company's customer-first mindset. Routinely led unsupervised work schedule, managing multiple points of contact between customers simultaneously while exercising stringent de-escalation strategies to ensure retention. Proficiently communicated with customers via email, SMS, chat, and voice channels
Greeted, communicated and maintained relationships with customers regularly shopping at store, assisted with layout of store and products and sizes within store. Directly monitored and helped customers with speciality items, allowing multiple sizes and styles to be promoted providing a more diverse choice selection to the customer. Processed product orders, product holds, product Exchanges, as well as in store credit and gift certificates. Solely maintained the company's website vendor accounts and passwords inline with cybersecurity implementation, troubleshot and mended any issues with internet and cash register/computer processes.
Assigned and assumed role as S6 OIC for Texas National Guard BNMC 05 during Hurricane Laura. Managed to oversee the deployment, management, and replacement of three TICPs units instrumental to the success of the mission. Personally enabled the receipt and distribution of over 30 ATAK phones required for communication and tracking over 22 separate units deployed within Joint Operational area. Operated under ADOS orders during COVID operations during which time, Managed and assisted battalion in organizing training schedules and updating unit management database. Developed sharepoint website for Battalion with corresponding data on meetings, events, and contact information. Developed mission plans and correlated requirements to the units within the battalion. Instrumental to the success of unit planning and active in participation within weekly and monthly meetings amongst battalion and brigade. Regularly sought for technical and professional expertise within headquarters command.
Worked extensively on multiple iterations of UH-60A/L, HH-60M, MH-60, HH-60G, AH-64D/F during all aspects of depot maintenance in regards to electrical wiring and components even through overhaul with minimal to no supervision. Assigned to multiple ATC phases on UH-60M, AH-64D/F/E airframes. Continuously adept at troubleshooting program errors and faults throughout process. Quick build up and tear down times between different system changes due to adaptability of component and connector locations. Always an individual sought after when briefed that other departments of the depot need assistance to be loaned out due to excellent work ethic, timely task completion and ability to troubleshoot multiple airframes already in process of work.