Metro Manila, National Capital Region, Philippines
Strategic operations professional with 15+ years optimizing business performance across Technical Support, Customer Service, and Finance. Proven expertise in process improvement, stakeholder management, and talent development. Skilled in leveraging data-driven insights to drive operational efficiency and customer satisfaction. Seeking a challenging role to contribute to strategic growth and organizational success.
* Process Improvement and Optimization: This includes streamlining manual tasks, conducting process reviews, and identifying opportunities for automation to enhance efficiency. * Stakeholder Management and Collaboration: This involves building strong relationships with stakeholders, understanding their needs, and providing excellent customer service. * Talent Development and Team Building: This encompasses identifying high-potential individuals, providing growth opportunities, and fostering a culture of improvement within the WFM team.
* Handling Growth, EMEA, and Latin America F&A for OTC Collections/CashApps and PTP-VQ * Service Delivery Manager for Billing, Allocation, and MIS/Workforce * Configuration Manager for the Engagement.
* MIS Team Lead supporting Operational & Business Enabling needs of the Engagement * Assist other Engagement in managing MIS/Workforce Development and Process Improvement * Provide Overall Support/Resolution within the engagement. Handles below key responsibilities: Masterdata Management Reporting and Analysis Identity Management` Process Improvement Standardization/Harmonization Configuration Management HR, Facilities, and IT POC Payroll Management QA, Risk, and Compliance Officer Disaster Recovery Representative (DRR) New Hire Training /Onboarding Local User Administration Internal Control System (ICS/SOx) Lead Service Delivery Manager for the Engagement Billing and Allocation
* Manage Reporting & Automation (Client and Corporate Reporting) * Implementation of Standardization and Harmonization of Processes * Internal Control Systems Lead * Manage Billing Service Delivery Management, Indent & Allocation, and Employee Masterdata * Handles Identity Management, Knowledge Management, and Configuration Management * Manage both Logical and Physical Access for Internal and Client Systems * BCMS Anchor and DRR(Disaster Recovery Representative) * BEF (Business Enabling Function) Representative * Manage Governance for Risk, Quality, and Compliance
Provide Technical Support and Product Information covering troubleshooting, product knowledge, order information, repair status, and other related processes to customers having issues with Gaming Consoles.