St. Catharines, Ontario, Canada
I’m a hotel customer service representative with over 5 years of experience in room booking and revenue administration while handling calls and emails ranging from guests themselves, bookers from different companies to travel agents. I possess excellent customer service skills with around 95% score average during telephone audits monthly conducted by the Institute for Hospitality and good knowledge in Revenue Management while serving as replacement if the Revenue Manager is on leave.
Supervising daily operations in Room Reservations