Yangon, Myanmar
Oversee daily front desk operations. Ensure all guests receive a warm welcome and efficient service. Manage and train front desk staff. Handle guest complaints and issues promptly and effectively. Maintain accurate records and manage reservations. Ensure front desk procedures are followed. Coordinate with other departments to ensure guest satisfaction. Monitor and manage front desk inventory and supplies. Prepare and manage front desk schedules. Conduct regular performance evaluations for front desk staff. Implement and enforce hotel policies and procedures. Assist with check-in and check-out processes as needed. Ensure the front desk area is clean and organized. Handle cash and credit card transactions accurately. Provide information about hotel services and local attractions. Assist with special requests and VIP services. Monitor guest feedback and implement improvements. Ensure compliance with health and safety regulations. Assist with training new employees. Perform other duties as assigned by management. Opera System specialist.
Event arrangement (Dealer Party, TCS (Tire Safety check), Road Safety campaign, Yoma Marathon, Car Auto Show). Involve FJTS quarterly schedule marketing budget. Provide necessary data to account to claim A&P budget to BSCAP(Singapore office). Arrangement roller survey & count survey for (PSR & TBR) quarterly. Involve Facebook page management. Signboard (design, production, Installation). Produce POPs Items & Souvenirs. Issue reports for TCS, MORS, All survey. Arrangement and involve BSMMR website establishment. Receive and response meeting with supplier.