Richmond Hill, Ontario, Canada
- Supported students, staff, and other patrons with directional and technical inquiries, fostering a safe, welcoming and accommodating environment. - Assisted staff, in person and online, with troubleshooting requests regarding printers and other library technology, increasing the efficiency of the library systems for all patrons.
- Managed this online music tutoring service for over a year alongside two co-founders, conducting over 100 hours of lessons in total. - Improved the efficiency of the tutoring environment by pairing students with suitable tutors and handling all administrative tasks. - Developed a fully functional website for students and parents to learn further information about our service. - Managed the business’s social media accounts, creating content in Premiere Pro and Canva to market our services. - Facilitated the learning experience of students by creating a system to book and manage lessons using Google Sheets and Google Calendar for organizational purposes, as well as an information-sharing system between tutors and students managed through Google Drive. - Strengthened customer-service and communication skills through calls and texts with students’ parents, as well as managerial and leadership skills through interviewing, onboarding, and working with tutors.
- Developed customer-service skills and communication skills through serving customers of all backgrounds and ages. - Balanced waiting services with several maintenance tasks, such as cleaning, organizing inventory, booking phone reservations, and manually writing bills. - Gained valuable leadership and collaboration experience through training each successive server, progressively building a strong team of colleagues.