Prague, Czechia
open to discuss any interesting challenge
Short term planning . Executing stock and supply allocation to customer orders, prioritization for constraint products or promotions/flyers after necessary alignment with sales and/or planning dept. Acting as availability and allocation key user within Orderdesk country team. Participating in regular business planning and sales meetings. Coordinates the product phase in/out process from availability and product status point of view. Monitoring sales outlook and indicating sales and/or supply gaps versus targets + Order to cash managment for special customer and consumer .
Order to cash managment. Entry and order confirmations to customers and sales as well as accuracy of price. Answering queries from customers and sales in relation to product availability, order and delivery status. Receiving and register claims (financial and logistics) and ensure timely feedback loop to the customers. Interact with all functions (priority management and transport) in case of rush orders, campaign priority etc. via update of the systems and close loop follow up. Credit and debit note creations after necessary approvals received.
Customer Support for multi market: In daily contact via phone with airlines, hotels and customer in order to manage flight re-booking for FR, BE, ES, NL and DE market. Provide full assistance to customer from rebooking to ticket reissue or refund process . I also punctually assist supervisors on different project and help to form/train new hires
management and entry of supplier invoices for 200 restaurants. Recording and control of invoices, contact with suppliers to solve conflict and issues. Following accruals . establish necessary folder for each Month end.
In charged of French market: Recording and control of order received by fax/web and phone (1000/months) daily deadlines. Solve customer issues/complaints on CRM , create debit notes. Clean back order + management and creation of customer account. Monitoring delivery in connection with the warehouse.
Recording and control of invoices (1500/months), liaising with banks, Management of advances and I do payment plans / proposals and conflict resolution with suppliers. I established the folders of monthly accounts and the folders for the closing date. monitoring to identify possible errors