Gleisdorf, Styria, Austria
• Responsible for the Find It Fix It (FIFI) meetings for Graz (E-Pace, I-Pace), and UK (Solihull) (F-Pace, Velar) Vehicle Lines: Detecting and defining new customer vehicle issues through data analysis then conveying accurately to projects for: Engineering, Manufacturing, Supplier Quality, Centre of Competence, Quality, The Customer Service Market and Retailers. • Responsible for manual source of issue detection and project creation for JLR. • Providing detection support on Nerve Centre and Engineering activities. • Monitor team performance and report on KPI-s.
• Responsible for the investigation and problem definition for early life and durability failures of Jaguar E-Pace, I-Pace vehicles. • Analyse all the Quality, Roadside Assist and Technical Reports raised by worldwide JLR retailers and present them on the Find It Fix It (FIFI) meetings for Engineering and Plant Vehicle Team. • Develop Standard Problem Definitions (SPD) and manage to resolution in an IQM project. • Responsible for Powertrain and Chassis Field Service Actions: Stop Ships, Update Prior to Sale (UPS), Owner Notified Programs (ONP), Technical Service Bulletins (TSB), Special Service Messages (SSM), Special Part Orders (SPO) and TOPIx Updates. • Ensure repair solutions are validated and fit for service, liaise with the Front Desk Engineering teams.
• Deliver premium aftermarket technical support for all the Jaguar Land Rover (JLR) Dealer Technical Support (DTS) helpdesk worldwide. • Provide technical expertise and solutions to the worldwide JLR DTS engineers. • Liaising with the markets and with JLR Engineering teams to assist dealers resolve the more complex vehicle concerns. • Effect some vehicle repairs by remotely accessing the affected vehicle. • Visit the affected vehicles as the Technical representative of JLR. • Support New Model Launch activities by being the technical liaison between markets and Nerve Centre.
• Provide high level technical support for UK Authorized Repairers, • Guide technicians through diagnostic problems to determine root cause and recommended resolution activities, • Collect data from the dealer network and report to product development team, • Update field engineers and arrange field visits, • Control and approval of warranty claims, • Assistance in parts procurement, • Recording incoming cases in the GME database (CRM).
Support Opel/Vauxhall dealers with repairing and technical information
Support CE regional Aftersales and marketing activities.
Keep contact with customers and find solution for their turning and milling works