Athens Metropolitan Area
Customer Transformation Consultant with strong business analysis and process improvement skills, experienced in delivering customer experience and large-scale digital transformation projects. Effective communicator, highly proactive with exceptional organizational and presentation abilities combined with an in-depth industry knowledge and a thorough understanding of project lifecycle management and business reporting.
• Facilitated workshops, delivered demo & training sessions. • Effectively prepared business process and process flow analysis & mapped business requirements to Salesforce capabilities and functionalities. • Documented detailed business, functional & technical requirements and proposed best practices and optimizations.
• Facilitated workshops, delivered demo & training sessions. • Effectively prepared business process and process flow analysis & mapped business requirements to Salesforce capabilities and functionalities. • Documented detailed business, functional & technical requirements and proposed best practices and optimizations.
• Managed a team of 1 Consultant and 2 Developers – led functional and technical implementation; planned workstream activities, assigned work items and monitored progress. • Facilitated workshops, delivered demo & training sessions, and owned workstream solution & client deliverables throughout the project lifecycle - i.e., Business Process Analysis, Configuration Workbook, Solution Design, Executive Summaries, SIT/UAT Plan, Testbook, Training Material • Led change management; identified key user needs, developed an activities plan & performed business process improvement. • Participated in pre-sales engagements; workshops, write up & orals presentations and supported project planning & business case development
• Supported all operational aspects of open innovation programs; i.e., project management, stakeholder & vendor management, technical support, community engagement and application & evaluation process - GreenTech Challenge by ESU NTUA, Greenathon | AI4GoodChallenge, Raw Materials Incubator in Greece, StartupNow Forum 2021 & Beyond Green Skills. • Scouted for startups and innovation idea holders to explore potential collaboration opportunities and developed strong relationships with the startup ecosystem. • Drafted innovation management proposals to pursue new partnerships and funding opportunities. • Evaluated diverse organizational systems to identify workflow inefficiencies, communication breakdowns and resource utilization issues.
• Supported the delivery of large projects by creating executive presentations and client deliverables - i.e., solution designs, test books, workshop & training materials • Effectively prepared business process and process flow analysis & mapped business requirements to Salesforce capabilities and functionalities • Engaged in practice development initiatives - developed an onboarding guide for new hires & training plan to grow team's capabilities and performance in project management, consulting & Salesforce skills • Participated in business development, supporting pre-sales activities - RFP technical proposals & orals presentations • Administered a Project Delivery Framework to ensure team alignment by creating a library of re-usable assets and applying lessons learned & best practices