Peristéra, Attiki, Greece
Operations Specialist with 5 years of experience in the Greek tourism industry, specializing in travel operations, group coordination, and itinerary management. Background across airport operations, travel agencies, and hospitality. Currently seeking a permanent outbound role in corporate or leisure travel. Let’s connect.
Organized travel arrangements and paperwork for school trips, Prepared and monitored daily schedules for trips and Handled daily office tasks and errands
Executed daily customer support operations, resolving complex booking discrepancies and managing modifications via WebHotelier. Served as a primary liaison between hotels and clients to ensure high satisfaction rates during peak seasonal travel volume.
Architected bespoke travel itineraries tailored to high-end client preferences and budget requirements. Managed the full booking lifecycle, including expert service recommendations and backend vendor coordination to ensure seamless client experiences.
Welcome guests, coordinate check-in, collect payments, mastered POS systems, manage 3 phone lines and facilitate over 10+ calls/day, coordinate pick up of express mail services, smoothly manage day-to-day front desk operations, provide customer service with a friendly and helpful attitude, answer emails and manage booking engines (ex. booking, expedia, hostelworld etc.)