Copenhagen, Capital Region of Denmark, Denmark
I’ve always been a people person, and that’s shaped my career. With experience in events, business management, and hospitality, I’ve learned how to juggle tasks, ensure smooth operations, and keep everyone in high spirits. I genuinely enjoy connecting with others—whether it’s colleagues, clients, friends, or even strangers. To me, any job can be exciting with the right attitude.
* Staff Management: Manage a team of 40 staff members across multiple departments; hire, train, and conduct performance evaluations; lead training on customer service, upselling, and operational procedures. * Operations Oversight: Ensure smooth workflow in all departments, monitor performance, and resolve operational issues. * Event Management & Sales: Organize, manage, and execute events from start to finish; drive sales and bookings for the event room. * Administrative Support: Handle day-to-day administrative tasks, including answering emails, managing customer inquiries, processing invoices, and responding to requests. * Revenue & Budget Management: Monitor revenue, identify cost-saving opportunities, and manage budgets with the owner. * Multitasking & Support: Provide cross-department support; assist the owner with various operational and administrative tasks.
- Managed Instagram and LinkedIn strategies to enhance artist promotions. - Planned and hosted diverse events and artist interviews for enhanced engagement and exposure.
- Led a successful business rebranding initiative, resulting in a 35% increase in revenue within 10 months of assuming management, ultimately evolving from a deficit to consistent profitability. This transformation involved the following tasks: - Effectively managed budgets, optimizing expenses, and consistently identified cost-saving opportunities in both the short and long term. - Managed a 10-member team and daily operations, adding a whole department of SoMe & PR. - Developed growth strategies and set performance goals. - Established policies and processes. - Offered solutions for issues (e.g., profit decline, employee conflicts, etc.). - Directed the employee assessment process. - Promoted productivity and professional development among staff. - Led recruitment and training of new employees. - Ensured compliance with health and safety regulations.
- Developed expertise in all aspects of business operations and refined management and leadership skills. - Implemented enhanced growth strategies and optimized production efficiency with a focus on superior customer service. - Acted as a temporary manager during the manager's absence. - Oversaw scheduling, hiring, and other essential functions.
Back in Denmark! First experience as a barista and I loved it so much !!! What a wonderful job I think it is. I’m always servicing and doing my best to make people happy, so it was a great experience in this pretty place!