Washington DC-Baltimore Area
As a seasoned District Manager with over 10 years of experience in the retail industry, I have developed a strong skill set in management, leadership, and customer service. I have successfully led teams in various retail environments, including Dollar General, Lidl US, and Best Buy, where I was responsible for providing direct supervision, coaching, training, development, and performance management of managers and supervisors. I have also shared accountability with other store leadership to develop talent and build a sales culture, delivering on all aspects of the sales experience through all touch points with the company inside and outside of the store(s). My goal is to leverage my expertise in retail management to drive positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals, while integrating partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
Task(s): Provide direct supervision, coaching, training, development, and performance management of managers and supervisors; Share accountability with other store leadership to develop talent and build a sales culture; Deliver on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store(s) (eg. Online, Services, Delivery/Installation, Solutions etc.); Drive positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals; Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience; Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service; Motivate, coach, recognize, and performance manage employees to reach their full potential.