St Augustine, Florida, United States
Nationally certified Occupational Therapy Assistant with extensive, diversified, and accountable work history built in skilled nursing, home health, and long-term care hospital settings. Strong clinical experience, excellent communicator and educator for clients, their families and/or caregivers. Ensures development of relationships with patients, facilitates clarification and satisfaction in meeting needs and safety requirements for clients and caregivers. Clinical instructor for students in level I and II OTA fieldwork. Previous leadership, management, sales, and hospitality work experience to bolster versatile medical background.
Telehealth based occupational therapy services, using a variety of media for patient connection.
Patient Care Advocate- Healthcare advocate ensuring immaculate care between insurance companies and their members, including scheduling, inbound/outbound calls, telecommunication, field provider support , and assistance in general oversight in Kustomer and Salesforce platforms. Assisted with agent training, web design, workflow testing, SOP/tutorial writing, quality assurance aspects of customer experience and customer relationship management for a startup home-healthcare delivery company
Occupational Therapy services provided in a SNF/LTC setting. Experience using Point Click Care, Sigma, NetHealth Therapy (formerly Rehab Optima) for documentation of services. Clinical instruction and supervision of students completing level I and II OTA fieldwork
Occupational Therapy services provided in a long-term acute care hospital setting. Provided education for clients, as well as their families or caregivers regarding transitions to SNF/LTC settings.
Occupational Therapy services provided in a skilled nursing / long-term care setting. Experience using Casamba Web and Rehab Optima documentation services. Clinical instruction and supervision of students completing level I and II OTA fieldwork.