Saratoga, California, United States
Being the founding Customer Success Manager at Oloid AI, I spearhead all post-sales operations, including renewals, for our innovative edge intelligence platform dedicated to modernizing and fortifying workplace physical identity and access. From its inception at the seed stage, I've been an instrumental part of the company's journey, aiding its growth to Series A and beyond. With a wealth of over 19 years of experience spanning software engineering, product management, and customer success, I've cultivated a robust blend of technical prowess, strategic insight, and interpersonal finesse. Collaborating seamlessly with cross-functional teams, I play a key role in shaping the technical product vision and prioritization. Directly engaging with clients, I decipher their needs, offer tailored solutions, and leverage data and analytics to craft compelling narratives driving business success. My commitment lies in fostering enduring customer relationships founded on loyalty and trust, while steadfastly aligning with the company's mission and values. My strength lies in cultivating strong relationships and championing and advocating for my customers indefinitely. I constantly challenge myself to provide a world-class customer experience.
• Lead post-sale engagement at Oloid, driving successful onboarding for new customers and identifying expansion opportunities for cross-selling and upselling. • Manage SaaS renewals and revenue growth goals, deeply understanding customers' KPIs to develop strategic account plans. • Conduct regular meetings, executive business reviews, and manage technical escalations to ensure strong customer health. Advocate for my customers.
Enjoyed as a family when we fulfilled our dream of living in Manhattan. This was an incredible time which taught us so much about unconditional love, selflessness and togetherness. One time when I did not toil through job advertisements.
-Partnered with other teams on technical product vision and prioritization. -Worked with customers to define requirements, implement solutions and provide support. -Understood and analyzed customer needs and put them in Jira and confluence -Followed the Agile Methodology and worked as a Scrum Master. -Worked on assignment and prioritization of Jira -Made sure we developed quality product and provided good support after the release -Developed tools to improve development efficiency and ensure FPGA products quality. Designed the Regression structure and worked with other engineers on testing -Reported on status of development, quality, customer issues and
- Did business by co-founding Saffron Gully. We provided fresh, home-style Indian food to companies. -Performed market research and prospective client survey to see the viability of the product -Did extensive research on how the product should get launched in the market against competitors like EatClub -Designed wireframes and worked with a contracting team in India to design and test the website. -Helped them set up Stripe for payment gateways -Created a company pitch to reach out to clients/companies and talk to them in person or phone -Interviewed the different types of contractors, hired and trained them to work in a commercial kitchen -Managed the company budget, sent the invoices to the customers, the W9s to the contractors and looked into the quarterly sales tax of the company -Evaluated and modified our product deals for different customers/companies -Worked on Inventory Management