Istanbul, Türkiye
Özyeğin Üniversitesi Endüstri Mühendisliği ve Bilgisayar Mühendisliği çift anadal öğrencisiyim.
• Supported import and export operations by coordinating customs documentation, shipment tracking, and financial reconciliation across international suppliers and logistics partners • Actively contributed to process automation in SAP VIM Workplace, developing and optimizing Python scripts that integrated Excel and SAP GUI for invoice processing efficiency • Assisted in data extraction and analysis to ensure accuracy of logistics invoices, delivery confirmations, and vendor payments • Collaborated with logistics, finance, procurement teams, and external customs brokers to streamline approval workflows, accelerate customs clearance, and minimize process delays • Enhanced reporting accuracy by preparing Excel-based dashboards and performance summaries for supply chain KPIs • Played a key role in identifying automation opportunities that reduced manual workload and improved end-to-end document flow transparency
• Manage the operational planning and execution of year-round dance classes and events across four different dance genres. • Oversee the club’s strategic planning, budget management, sponsorship activities, and team coordination. • Lead the end-to-end operations of the annual OzuDance Festival, ensuring smooth coordination with all relevant university departments. • Manage external partnerships by collaborating with 30+ dance clubs across Istanbul, and conduct sponsorship negotiations to deliver a professionally executed festival. • Develop year-round member recruitment strategies, strengthen the club’s brand positioning, and lead continuous improvement projects to establish a sustainable and effective organizational structure.
• Contributed to the Efficiency & Planning Department by analyzing operational data and developing optimization models to improve workforce planning • Utilized Python to build a call volume forecasting project, supporting capacity and scheduling decisions with higher accuracy • Conducted data preprocessing, visualization, and validation to identify trends in customer service performance • Gained experience in RPA (Robotic Process Automation) tools and implemented test scenarios for process automation • Participated in technical and soft skill training programs within Turkcell Global Bilgi’s Techno Camp initiative • Delivered insights and reports to assist managers in tracking KPIs and enhancing decision-making efficiency
• Supported the Digital Trade Engagement (DTE) Department within PM Business Solutions Istanbul, assisting multiple markets including Northern Cyprus and Morocco • Contributed to the digitalization of B2B trade operations, focusing on retailer onboarding, e-ordering, and engagement optimization • Assisted in quiz, task, and survey creation, content validation, and article publishing through Salesforce Experience Cloud • Collected and analyzed market data on retailer task strategies, preparing follow-up reports for field teams and management • Used Salesforce to update market data such as suggested orders, targets, and request dates, ensuring data integrity • Monitored retailer activity, engagement rates, and task completion metrics, providing actionable insights and improvement recommendations • Supported live and online engagement campaigns, including gamifications and training events to enhance retailer participation • Facilitated cross-market collaboration by collecting best practices and supporting change management within DTE processes
• Served in multiple roles within Özyeğin University’s administrative and promotional departments, contributing to student engagement, enrollment, and campus operations across three academic years • Led the Enrollment Team (2022–2023 & 2023–2024) as a Team Leader, managing groups of student assistants and coordinating efficient registration processes for new students • Oversaw task allocation, communication, and coordination between teams and university administration during the enrollment periods • Represented the university in the Promotion Team (Tanıtım Ekibi 22/23), organizing campus tours, info sessions, and one-on-one meetings with prospective students and families • Supported the Enrollment Teams (Kayıt 21/22 & 22/23) by assisting with registration, documentation, and orientation activities • Contributed to the Social Events Office (Sosyal Etkinlikler 21/22) by promoting student clubs and organizing event participation during the preference period • Assisted the Dormitory Office (Yurt Ofisi 21/22) in managing dormitory move-ins, guiding new residents, and improving communication between students and dorm management • Supported the Student Services Office (Öğrenci Hizmetleri 21/22) with administrative tasks, document tracking, and student inquiries • Strengthened communication between the university and prospective students while improving onboarding efficiency and overall student experience • Developed advanced skills in leadership, coordination, public communication, and organizational management through multi-department collaboration