Accra, Greater Accra Region, Ghana
Dedicated customer service advisor with seven years of experience in good customer satisfaction and effective woman management in AirtelTigo. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. As a customer service advisor, I answer customer calls promptly and address all customer enquiries in a timely manner. Superior negotiating and closing abilities. Customer satisfaction is my biggest goal. So, I help solve customer problems and manage conflicts. I also make sure new product information reached all customers by describing new product to customers and accurately explaining all related details and care of merchandize. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Serves as a bridge between customers and management by providing management with consumer concerns and vice versa. Take ownership of customer’s issues and follow problems through to resolution. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports obtained from customers. Maintaining up to date paper and computer-based files and administrative systems.