Austin, Texas, United States
Product Manager with 5+ years building AI-native products at the intersection of B2B SaaS, B2B2C platforms, and e-commerce, in environments with no playbook. I leverage technology, build the case, and ship the value. Scaled products across 2K+ locations and 2.4M users globally. I build LLM solutions that eliminate friction before users notice it exists. Where I've built: → B2B / B2B2C SaaS: POS and workforce management platform for 1,800+ franchise locations → E-commerce: NPS, payments, and fraud reduction for a $112M retail platform → Agentic AI: independently built multi-agent systems and LLM-driven workflows in production → Technical Platform: API integrations, scalable infrastructure, data pipelines, and internal tooling at scale → Growth & PLG: onboarding optimization, activation, and retention driving measurable business outcomes What I'm currently building: → Shadow AI: An agentic Chrome extension converting fragmented notes into a queryable memory thread: iterating with alpha users → Market Analyst AI: A multi-agent system synthesizing 7+ financial data sources into actionable investor reports I thrive at the intersection of 0→1 product strategy, growth, and technical depth: using AI to solve the right problems, unlock business value, and build products that scale. If you're building something that solves real problems, let's connect!
- Scaled product from 70 to 1,800+ Sport Clips locations, functioning as de facto PM, owning product strategy, roadmap, cross-functional execution, and post-launch adoption across US and Canada. - Diagnosed 3min product latency degrading POS performance for employee scheduling using Quinyx and consuming 500+ engineering hours annually, led Quinyx migration on internal Infra cutting event processing latency 36× (3min to 500ms), reducing support tickets 70% and ~$25K+/yr cost saving. - Prototyped LLM-driven data import agent (using LLaMA 3.0) solo before engineering involvement, defined full technical approach, validated feasibility independently, improving import speed 13× and mapping accuracy to 90%, accelerating customer time-to-value directly. - Designed and shipped in-house feature flag tool using agentic development on existing infrastructure, eliminating 10 hrs of manual effort per sprint across 3 team members, with built-in analytics, log reporting & audit trails bringing accountability and rollback credibility. - Redesigned payroll module end-to-end through direct operator discovery, cutting processing time 8 hrs → 1 hr, reducing onboarding 86% (30 → 5 min) and laid groundwork for same-day pay as a new revenue stream. - Leading GlobalPay integration (Payment Infrastructure) for 1,800+ locations transitioning to unlock new revenue stream for BookedBy. - Drove YoY client visit growth through 3/6/12-month roadmap execution across POS scheduling, payments, and capacity management. - Identified revenue loss from stores going offline intermittently due to DB storage limits, led smart DB compression initiative freeing 60% avg DB space with zero POS performance degradation and saving $200K in annual licensing costs. - Leveraged AI-native tools: Claude Code (co-work), Vercel v0, and agentic workflows for rapid concept-to-prototype validation, codebase exploration, and log analysis to identify systemic issues and improve user experience.
- Spearheaded the end-to-end product development of the NPS collection platform and in-app feature for 1.5M active users, increasing survey responses by 61% and improving the response-to-order ratio by 44%, enabling data-driven decision-making and customer-centric product improvements. - Led the strategy formulation to define and prioritize the product roadmap by analyzing NPS feedback, user surveys, and business needs from cross-functional stakeholders, resulting in an 18-point NPS increase. - Conducted cost-benefit analysis and led negotiations with Zendesk and Haptik for a 3-year partnership, achieving a significant cost saving of $23,000 annually to improve operational inefficiencies, align solutions with long-term business requirements, improve customer relations, and streamline product planning. - Collaborated to improve return rate based on business and customer data analysis. Previously served as SDE-II at Zivame, building the data infrastructure underpinning these product initiatives. SDE-II role provided the engineering foundation for these product initiatives — building data infrastructure, micro services, and data analytics pipelines that directly informed my PM approach at Zivame. Built Go-based micro services and Kafka/Kinesis data pipelines at Zivame, streamlining order management for 300K+ monthly orders and improving data processing efficiency about 30% to enable real-time personalization.
🚆 Led the development and deployment of the Master Simulator project, integrating Python, Vue.js, MongoDB, and Elasticsearch to create innovative training programs, reducing operator training time by 55% and optimizing resource allocation by 50%. 🛠️ Engineered scalable system architectures using Docker and MongoDB, achieving 99.9% system uptime, enhancing CRUD performance, and improving analytics accuracy with Elasticsearch pipelines. 📊 Designed and implemented a comprehensive dashboard to display simulation statistics and performance indices, providing insights for individual profiles and overall simulator efficiency, improving decision-making and reporting accuracy. 🤝 Collaborated with cross-functional stakeholders to gather business requirements and conduct User Acceptance Testing (UAT), ensuring product development aligned with strategic goals and business needs. ⚙️ Developed Python automation scripts and the ALYSA Control API for remote session management, supporting Grade of Automation 4 (GoA 4), reducing validation efforts by 80%, and enhancing client workshops and project delivery efficiency. 🎨 Designed and implemented user-centric UI/UX enhancements through iterative A/B testing, reducing operator training time by 25% and increasing user satisfaction scores by 15%. 📈 Streamlined Agile development processes and backlog management, cutting delivery timelines by 30%, reducing manual validation by 40%, and maintaining a 95% on-time delivery record. 👨💻 Managed and mentored a team of four professionals, fostering collaboration and aligning efforts to deliver eight core product features, improving on-time delivery rates by 20%.
A Visionary exposure to the industry and working standards of industry. Manufacturing and Solar Photo Voltaic Cells manufacturing .