Singapore, Singapore
Thank you for visiting my LinkedIn profile! I am a versatile IT professional with a strong track record in software development, test automation, and full-stack application development. Experienced in both front-end and back-end development, with expertise in API design, database management, and UI enhancements. Proficient in automation testing using Tosca, optimizing test workflows, and integrating continuous testing with Jenkins for efficient deployment. Adept at troubleshooting and enhancing system reliability through robust error handling and database logic improvements. A dynamic problem-solver with a keen eye for detail, dedicated to improving software quality and user experience. Currently, I am interning at the People’s Association (PA), where I support community engagement initiatives and event planning efforts. This experience has broadened my perspective beyond tech, strengthening my communication, coordination, and stakeholder management skills while contributing to meaningful grassroots work. Best regards, Ashton Chia
Test Automation (Tosca): Designed, developed, and executed automated test scripts using Tosca to validate both frontend and backend functionalities, improving test efficiency and reliability. Major Project: Collaborated with a team of interns to develop a self-service data provisioning portal for OCBC staff, streamlining the test data creation process. The portal reduced the time required for test data requests by 12 minutes per request, eliminating the need for manual email exchanges and enhancing overall operational efficiency.
Customer Assistance: Demonstrated customer service skills by answering customer questions, helping them locate items, and efficiently processing purchases at the cashier, resulting in improved customer satisfaction. Visual Merchandising and Promotion: Actively participated in visual merchandising, tidying up display stations, explaining promotions, contributing to an inviting shopping atmosphere, and boosting promotional awareness. Product Recommendations: Successfully recommended products to customers based on their needs and preferences, resulting in increased sales and enhanced customer engagement.
Product Knowledge: Acquired a deep understanding of various Google products and effectively communicated their functions to customers, facilitating informed purchase decisions. Sales and Promotion: Consistently met sales targets by explaining promotions, recommending products, and persuasively demonstrating product functions, increasing product adoption. Visual Merchandising and Store Maintenance: Maintained a tidy and appealing display station, ensuring a visually engaging shopping environment and enhancing the overall customer experience.
Sales Achievement: Consistently met sales targets by actively recommending products to customers, effectively upselling and cross-selling items, and contributing to increased store revenue. Customer Engagement: Provided excellent customer service by offering product recommendations and efficient cashiering, fostering customer loyalty and satisfaction. Product Knowledge: Demonstrated extensive knowledge of Fossil products, ensuring customers received accurate information, resulting in improved customer trust and brand credibility.