Jamaica, New York, United States
Technology has always been the backbone of efficient business operations, and my role is to ensure that backbone remains strong, secure, and reliable. With a Bachelor’s in Electrical and Electronic Engineering and ongoing Master’s studies in IT Management, I specialize in IT support, network security, and system optimization to keep businesses running without disruption.Also, I am proficient in Agile/Scrum methodologies, , and performance testing, leveraging skills in SQL, Jira, and Xray to maintain data. Currently, as an IT Support Specialist at Bhatia and Associates PLLC, I manage hardware, software, and network infrastructure, ensuring seamless operations in a high-demand legal environment. My responsibilities include: ✔ Troubleshooting and maintaining desktops, laptops, printers, and networking equipment. ✔ Managing and securing software applications, including legal management tools. ✔ Implementing network security measures such as firewalls, intrusion detection, and regular system updates. ✔ Optimizing IT processes through ticketing systems, proactive maintenance, and documentation My experience also includes working as an IT Specialist at Subidha Company, where I led a team to: ✔ Implement POS systems (Square, Lightspeed) and streamline transaction processing. ✔ Enhance network security through VLAN segmentation and firewall configurations. ✔ Deploy cloud storage solutions for seamless remote access and data management. Beyond daily IT operations, I stay updated with industry trends, security protocols, and emerging technologies. My certifications in Agile Methodology and Project Management further support my ability to work efficiently in structured and dynamic IT environments. Let’s connect to discuss IT solutions, system optimization, and network security strategies.
Maintain and troubleshoot IT hardware, including desktops, laptops, printers, and networking equipment to ensure optimal performance in a law office setting. • Oversee software applications, including legal management tools and billing software, ensuring seamless operations. • Perform quality assurance, configuration, installation, and maintenance of networked systems for voice, data, and video transmission. • Diagnose and resolve technical issues promptly, minimizing downtime and exceeding service level agreements. • Utilize ticketing systems to record, track, and resolve helpdesk tickets efficiently. • Implement and manage security protocols, including firewalls, intrusion detection systems, and antivirus solutions. • Conduct regular system updates, security patches, and backups to ensure data integrity and compliance with industry regulations.
Led a 5-member IT team in managing retail IT infrastructure, ensuring continuous 24/7 system operations. • Implemented POS (Point of Sale) systems, including Square and Lightspeed, streamlining transactions and reducing processing time by 20%. • Managed IT hardware, including Cisco routers, HP ProLiant servers, Dell workstations, and Zebra barcode scanners, optimizing system performance and reliability. • Strengthened network security by implementing VLAN segmentation and configuring firewall rules to safeguard sensitive customer transaction data. • Deployed cloud storage solutions such as Google Drive and OneDrive, enabling seamless remote data access and improving operational efficiency. • Developed comprehensive IT documentation to enhance communication between technical teams and management.