San Francisco Bay Area
Experienced compensation and Xactly (SPM Management tool) expert. -Led worldwide yearly plan roll-out and configuration at a major Silicon Valley software company, Informatica (1500+ payees on Xactly, over $1b in revenue/year) over three stints from 2015-2021, 2025-present. -Built international team from scratch at Zendesk, ensuring around the clock team coverage to quickly resolve commissions related issues. Was able to bring all Xactly maintenance capabilities in house eliminating need for 3rd party contractors. -Led successful initial Xactly roll-out at Tesla Motors (2000+ payees). Involved in selection, came up with design, performed build, and relayed enablement materials for tool. -Led successful initial Xactly roll-out at Hubspot migrating from homegrown/spreadsheet based solution. -Supported customer base of 500+ as a Senior Analyst and Manager on Xactly's support team. Managed global team with reps in the US, UK, and India.
Rejoined Informatica for the 3rd time to lead commissions operations. With Salesforce acquisition announced soon after, transitioned to a new long-term role.
▪ Managed team of 6 and leading WW Commissions operations for 1500+ Global payees. ▪ Team owned all elements of configuration in Xactly SPM tool. ▪ Involved in yearly planning cycle. Partnering with strategy teams on design, forecast and operability of compensation plans. ▪ Built and trained international team to ensure around the clock worldwide coverage for commissions issues. 90% of WW tickets were managed by this team in 2024. ▪ Utilized Zendesk products to enhance reporting within ticket instance. Insights provided led to reduced ticket count by 25% from 2023 to 2024. ▪ A key contributor with IT and Sales Ops on Product Level Reporting initiative. This initiative allowed Zendesk to pay appropriately on specific products, allowing the company to allow for compensation in a more targeted manner and to closely align with product initiatives. ▪ Developed automated forecasting capabilities within Xactly that allowed for forecasting full year commissions within <1% of actuals. ▪ Roll out of mass comp plan routing functionality via Xactly eDocs. This enhancement eliminated prior manual methodology of routing comp plan documents. ▪ Partnership with IT on developing Xactly to Snowflake connector. This connector will allow for daily ingestion into Snowflake allowing for more real-time insights into commissions data.
▪ Oversaw worldwide rollout of Xactly Sales Compensation tool to 1600+ Variable compensation payees. Managed migration from a spreadsheet based solution to full Xactly automation. ▪ Led enablement efforts of Xactly compensation tool. ▪ Partnered cross functionally with Sales Strategy and Operations to ensure smooth rollout of 2022 compensation plans. Ensured plans were able to be operationalized efficiently. ▪ Created dashboards of worldwide sales attainments and trends for C-Level executives. ▪ Utilized Xactly Analytics to operationally scale monthly payroll and accrual files. ▪ Served as an escalation point to all commissions related issues. ▪ Served as primary contact for all internal audit/SOX related commissions requests.
• Overseeing a team in charge of all aspects of compensation operations, including deploying compensation/quota statements, load of comp/quota data into Xactly compensation tool, and variable compensation payroll submissions. • Presenting on a monthly basis to SVP & C-Level executives variable compensation results and trends. Providing meaningful insight into plan vs actual results. • Reporting on key performance metrics i.e. field attainments, rep productivity, product mix shifts etc. Published OBIEE dashboards for management self service reporting. • Partnering with FP&A team on running a monthly variable compensation forecasts. • Supporting Accounting team on ASC606 reporting requirements on a monthly basis. • Working with internal and external auditors ensuring full SOX compliance.
Responsible for deployment of 1000+ Compensation Plans for Informatica’s Sales, Education, and Professional Services functions. Built out Xactly compensation system rules and logic for all variable compensation payees. Partnered with Accounting and FP&A in managing monthly commissions accrual process Partnered closely with Sales Planning and Operations team on modeling and costing 2017 & 2018 Sales Compensation plans. Maintaining territory and mapping updates regularly to ensure smooth flow of compensation credits. Raised exceptions to the proper parties and partnered on resolutions.