Ibrahim Ashour

Technical Account Manager @ Dell Technologies | Cybersecurity, IT Management

Canada

About

Experienced ICT and Security Consultant; notable success in directing a broad range of corporate ICT and Security initiatives; result-oriented; strategist; innovative problem solver. Specialties: Information Security, Computer Networks, Computer Systems, IP Telephony and VoIP, Cloud Computing, Service Management

Experience

  • Dell Technologies (7 yrs 4 mos)
    • Consultant, Technical Account Manager (TAM)
      Oct 2025 - Present · 9 mos

      • Acting as a primary technical contact for clients, specializing in Advanced Software and Data Protection solutions. • Leveraged strong problem-solving skills to address technical challenges and enhance client satisfaction. • Collaborated with cross-functional teams to streamline support processes and improve service delivery.

    • Consultant, Technical Account Manager (TAM)
      Apr 2021 - Oct 2025 · 4 yrs 7 mos

      The Dell Technologies Technical Account Manager (TAM) is an experienced technically oriented contact, focused on a specific technology area within the Dell Technologies portfolio. The TAM combines technical problem-solving skills and astute business acumen to help streamline the day-to-day management and support requirements of your Dell Technologies solution. TAMs support one of the following designated product categories in your environment: Advanced Software, Data Protection, Scale Out NAS, Tiered Storage, Flash, or Converged Infrastructure.

    • Senior Advisor, Technical Account Manager (TAM)
      Mar 2019 - Apr 2021 · 2 yrs 2 mos

      The Dell Technologies Technical Account Manager (TAM) is an experienced technically oriented contact, focused on a specific technology area within the Dell Technologies portfolio. The TAM combines technical problem-solving skills and astute business acumen to help streamline the day-to-day management and support requirements of your Dell Technologies solution. TAMs support one of the following designated product categories in your environment: Advanced Software, Data Protection, Scale Out NAS, Tiered Storage, Flash, or Converged Infrastructure.

  • Chief Architect at Creative Five
    Oct 2014 - Feb 2019 · 4 yrs 5 mos

  • Abu Dhabi Chamber of Commerce and Industry (8 yrs 3 mos)
    • Chief Information Security Officer
      Nov 2009 - Sep 2014 · 4 yrs 11 mos

      Initiating, Implementing, Managing a certified Information Security Management System (ISMS) in accordance with ISO/IEC 27001:2005 Standard.

    • Chief Network/Systems Engineer
      Jul 2006 - Nov 2009 · 3 yrs 5 mos

      Supervising Network and Systems Operation and Management.

  • Systems Engineer at Data Processing Systems - Bayanat
    Feb 2003 - Jul 2006 · 3 yrs 6 mos

    Project Management, Pre-sales and Customer Support for ICT and Airport projects including Systems, Networks and Security.

  • Airport Systems Engineer at Civil Aviation Authority
    Sep 1999 - Feb 2003 · 3 yrs 6 mos

    Maintain Radio Navigation and Telecommunication Systems, Manage IT Infrastructure.