Chennai, Tamil Nadu, India
▪ Enterprise Program, Project and Service Delivery Leader with 20+ years of experience leading large-scale Digital Transformation, Cybersecurity, Cloud, Infrastructure and IT Operations programs across global enterprises. ▪ Currently serving as Delivery Program Manager - Cloud & Security at Codincity, accountable for end-to-end delivery of a US $12M Cybersecurity Transformation Program for a Fortune 500 client. ▪ Proven in leading complex, multi-workstream deliveries spanning infrastructure, cloud, cybersecurity, technical support operations, and service stabilisation with strong governance discipline. ▪ Driving delivery execution while maintaining L2/L3 support continuity, major incident oversight, escalation management, and post-incident root-cause remediation. ▪ Strong background in IT Program, Project, and Operations Management — covering SLA governance, incident/problem/change management, BAU transitions, ITSM process design, and continuous service improvement. ▪ Demonstrated ability to plan, execute, and stabilise enterprise programs, balancing delivery velocity, operational resilience, and stakeholder expectations across regions and time zones. ▪ Proven leader in managing geographically distributed cross-functional teams, strategic vendors, consulting partners, and executive stakeholders, driving program governance, delivery excellence, and successful execution of large-scale global enterprise transformation programs. ▪ Adept at building operating models and KPI frameworks that drive accountability, transparency, and organisational alignment. ▪ Track record of delivering measurable business outcomes — including cost optimisation, risk reduction, improved service availability, and elevated customer satisfaction — across Banking, Financial Services, Media, Technology, and SaaS sectors. ▪ Privileged Access Management (PAM) expert with 10+ years of CyberArk PAS experience, enabling Zero Trust and Identity Security for secure, resilient, and compliant enterprise operations.
▪ Leading a US $12M global cybersecurity transformation program for a Fortune 500 client, spanning six strategic workstreams, 65+ globally distributed resources, and 40+ countries, delivering enterprise-wide modernization of Microsoft Defender XDR, Sentinel, and Semperis security platforms. ▪ Directed end-to-end program execution across the Endpoint, Server, Email, Identity, SIEM, and SOC workstreams, driving program governance, risk-controlled deployments, phased rollouts, cross-functional execution, and successful delivery of key MVP milestones. ▪ Established and led program governance through Executive Steering Committees, RAID management, dependency governance, vendor oversight, cross-functional decision management, and milestone reviews, ensuring successful execution across all workstreams. ▪ Owned program financial governance, including budget planning, forecasting, cost control, and executive financial reporting, ensuring fiscal accountability, delivery transparency, and informed decision-making throughout the program lifecycle. ▪ Onboarded ~42,000 endpoints with 39,300+ devices activated in MDE Active Mode, dramatically expanding SOC visibility, threat detection coverage, and incident response capability. ▪ Enabled parallel SIEM migration (Splunk + Sentinel): 100% log sources onboarded, 96% detection use cases translated, and SOC operational readiness validated across tenants. ▪ Directed BAU transition planning including SOP development, ITOM integration, licence optimisation, and audit documentation — ensuring post-cutover operational stability. ▪ Led the enterprise Vulnerability Management transformation by migrating the global vulnerability management platform from Qualys to Microsoft Defender Vulnerability Management (MDVM), improving centralized visibility, risk-based prioritization, and remediation governance.
Responsibilities: • Spearheaded IT Operations strategy, aligning infrastructure and support functions with organizational objectives to ensure seamless, tech-driven business continuity. • Led high-performing teams by setting KPIs, coaching talent, and fostering a culture of accountability and continuous improvement. • Managed IT budgets and identifying cost optimization opportunities while maintaining service quality and infrastructure resilience. • Supervised internal IT support operations with a strong focus on SLA adherence, user satisfaction, and improved first-call resolution. • Driven automation initiatives and process enhancements to reduce manual effort, increase reliability, and accelerate turnaround times. Achievements: • Restructured internal IT operations, improving SLA adherence by 25% and first-call resolution by 30%. • Championed automation programs reducing manual workload by 24% and accelerating incident resolution. • Designed the IT Ops KPI dashboard for CXO-level reporting, aligning metrics to business goals.
Responsibilities: • Led and coordinated cross-functional teams for the delivery of IT solutions to cloud-native (SAAS) clients. • Acted as the primary liaison between internal technical teams and client stakeholders. • Developed service delivery plans, ensuring alignment with client requirements and organizational goals. • Managed service budgets and recommended cost-effective solutions for resource optimization. • Ensured adherence to project timelines and quality standards through continuous monitoring and adjustment. • Maintained comprehensive documentation of service delivery processes and performance metrics. Achievements: • Successfully implemented IT solutions for 5 cloud-native (SAAS) clients, generating an average annual revenue of US $1.8M. • Achieved a 6% reduction in post-Go-Live support costs by establishing a resolute transition team. • Reduced client infrastructure subscription expenses by 9% through resource optimization strategies. • Improved service delivery efficiency, leading to a 15% increase in client satisfaction scores. • Expanded client portfolio with 3 additional clients in the system build stage, contributing to a strong sales pipeline.
Achievements: • Executed cloud-based, cost-effective Identity and Access Management (I&AM) projects successfully for Wipro's two major clients - Nestle & LBG. This also included 24x7 technical support for cloud operations. • Designed, developed and administered CyberArk Privileged Access Security (PAS) solution for clients. The components included EPV (cluster vaults), CPM (hot & cold), PVWA (load balancing) and DR Vault. • A key contributor to the development of PKI certificate templates and the issuance of signed SSL certificates for the client cloud infrastructure in the requested format. • As part of IT Security Compliance Management, coordinated with Internal Business Units as well as external auditors (PwC/Deloitte/SOX) every quarter to ensure that the projects were fully compliant. • Optimized organizational processes and facilitated decision-making by exploring strategies for problem-solving, including quantitative methods and techniques. Responsibilities: • Conducted periodic disaster recovery and fail-over operations on CyberArk components to ensure high availability and business sustainability. • Ensured that the components of CyberArk were patched and fully compliant in vulnerability assessments. • Performed the bi-annual Certificate Revocation List (CRL) update for the offline root certificate authority. • Conducted vulnerability assessment using Nexpose across multiple data centers and ensured that discovered vulnerabilities were remediated within the client-agreed SLA. • Monitored the day-to-day progress of project work assigned to staff members, reported status to management and supervised staff performance. • Issued minutes of the review meetings and took responsibility for ensuring that all the specific activities were performed within the timeframes negotiated with the customer. • Managed recruitment for specific positions and effectively planned talent management and recruitment.
Achievements: • Was a key member of the endpoint support team, which provided windows and application support to business-critical service clients and offered level 3 troubleshooting. Responsibilities: • Defined goals and developed an action plan to integrate SEP and SEP SBE into the support team workflow. • Played a key role in the transition of support for an enterprise product from a vendor to Symantec insider team in a short period. • Performed workflow and business process analysis to identify and clarify requirements for product improvement and support experience. • Effectively coordinated with technical and support teams to find solutions to unresolved issues and product failures to improve the consumer and agent experience. • Improved product knowledge by training team members, sharing knowledge and inspiring them to improve performance. • Organized weekly meetings with support team leaders and suppliers to ensure they were up to date with the latest product changes and improvements. • Worked together with the content management team to develop and publish knowledge-based articles.