Toronto, Ontario, Canada
Highly accomplished, passionate Hotelier with 27+ year's leadership experience in the Hospitality industry across globally recognized hotel brands, with a track record of success in both single and multi unit management at the 4-star level, full service hotels. Consistently maintains diligent eye on service excellence, business development, productivity, and bottom-line results. SUMMARY OF QUALIFICATIONS • Hands-on Manager with exceptional problem solving skills, making decisions in the best interest of the guests and the operation. • Proven sales ability with strong negotiating and closing skills. • Works closely with Executive Committee and Leadership Team in the development of annual business plan and implementation of strategic action plans for Sales Managers, targeting various segments. • Active role in assisting Sales Managers with site inspections. • Conducts outside sales calls with individual Business Travel Managers to key clients for retention and acquisition of accounts. • Ensures the hotels’ marketing plan is aligned in achieving the set targets for the hotel. • Leader in local tourism initiatives and associations and very familiar with all aspects of the hospitality industry including cost control measures. • Team oriented with focus on main service excellence; implemented key guest metric feedback mechanisms and strategies to ensure touchpoint optimization and best practice execution. • Building relationships with all levels of staff and management, and managing operations with a view to enhancing shareholders’ value.