Monroe, New Jersey, United States
- Developed comprehensive IT user guides to familiarize and educate employees on the various functionalities of printers. The guides aimed to simplify printer features, making them accessible to all employees within the company. - Produced knowledge-based articles detailing various IT initiatives, specifically focusing on troubleshooting and resolving technical issues. These KB articles served as solutions in aiding employees in efficiently addressing common IT issues. - Created PowerPoint presentations dedicated to Microsoft 365 applications such as Teams, OneDrive, and OneNote. These presentations were utilized as training material during information sessions. By delivering these sessions, employees gained insight on how to use these applications effectively to maximize productivity. - Constructed Standard Operating Procedures for the employee onboarding and offboarding processes. These SOPs aimed to outline steps to efficiently onboard new employees and offboard departing ones, while also maintaining security standards.