New York City Metropolitan Area
Supported planning and executional aspects for department sponsored advisory board to steer future corporate strategy.
Partnered with the CEO to rollout a new on-demand customer service offering. Demonstrated deep understanding of products and services to provide accurate and helpful responses to customer inquiries. Kept detailed records of customer interactions, transactions, comments, and complaints using CRM database.
Contributed to projects and proposals for clients in the healthcare industry. Project support included project management assistance for a team of 8+ people and compiling market and competitor research into comprehensive and visually appealing content for clients. Supported proposals for clients at major biotechnology and pharmaceutical companies for data stewardship and how to create an agile and innovative workplace.
Assisted perfumers in compounding fragrance oil formulas to be used in multiple end products for potential customers. Collaborated with QC, Regulatory, and Marketing departments in efficiently sending sample orders.