Etobicoke, Ontario, Canada
Experienced Business Analyst and Scrum Master with over 5 years of experience in Business Analysis in Telecom, Insurance, and Retail domains. Extensive comprehension and insight into SDLC (Software Development Life Cycle) phases, including Requirements gathering, Analysis, Design, Development, and Testing, for software development purposes. Significant experience working in various methodologies such as Agile, SDLC, Waterfall, and Scrum. Skilled at collaborating with both business and technical partners to deliver successful business process solutions while ensuring alignment with enterprise requirements.
• Contributed to User Acceptance Testing to verify that stakeholder requirements were fulfilled. • Additionally, I meticulously documented both the "Current State" and "Future State" processes, providing detailed walkthroughs of all activities and procedures. • Utilizing Visio, I mapped out current process flows and visualized future process enhancements. • Documented Business Requirements, Use Cases, Software Requirement Specifications and Functional specifications through various requirements gathering and elicitation techniques such as brainstorming, interviews, workshops, etc. • Act as a liaison between business users and the information technology team, using UML, Use Cases, Activity Diagrams, and Sequence Diagrams were designed and created. • Facilitated Product Backlog refinement meetings with the scrum team to improve, priorities, and estimate user stories. Worked with the Product Owner to develop, groom, and manage a Product Backlog and User Stories on JIRA. • Worked with the change management team to deliver change requests and record them.
• Facilitated requirements gathering meetings and worked with system stakeholders to define and document user requirements. • Worked closely with the testing team to define edge cases, ensure test scenarios coverage and overall testing approach. • Used MS Visio to create Use-cases diagrams and JIRA for maintaining requirements traceability. • Developed prototypes, business analysis process models using standard tools like MS Office, Visio etc. • Provided support to the QA team by reviewing test plans and test cases developed by QA team to ensure all requirements were adequately covered in test scripts and tested thoroughly. • Engaged in functional and regression testing, coordinating user acceptance testing (UAT) to assist the QA team. Additionally, conducted exploratory testing on new builds.
•Participated in design review meetings (SCRUM and Sprint meetings) • Using various analysis techniques such as Fishbone Analysis, SWOT Analysis, Root Cause analysis etc. to analyze well in order to develop and implement related solutions. • Reviewing business rules and conducting regular interview sessions with business management and the IT team. • Conducting User Acceptance Testing with end users to gather feedback and report it to the UAT review board for disposition. • Developed and maintained various technical artifacts such as business process diagrams/narratives, Functional Requirements Document, Data Dictionary, Business Rules Document, and Wireframes. • Generated and facilitated the development of Change request documents, Change impact analysis, and Business process workflow.