DeKalb, Illinois, United States
- Utilized a data-driven approach to merchandising goods within sets and on seasonal endcaps. - Acted as a central point of communication for the Buying team. - Demonstrated strong reporting and analytical skills as well as attention to detail. - Contributed heavily to company-wide projects such as the AHEAD rollout as well as the gradual shift to New Store Layouts. - Ensured compliance with company standards as well as legal restrictions on product placement within store shelves or racks. - Conducted market research to evaluate competitive landscape and identify new opportunities. - Developed visual merchandising strategies to optimize product displays and increase sales. - Collaborated with store managers to ensure compliance with corporate guidelines. - Monitored sales performance and adjusted merchandise displays accordingly. - Acted as a peer advisor and trainer for most new hires to the Merchandising team. - Participated in multiple committees within the company such as the Campus Activities Team, the Merchandising Social Committee, as well as the Spaceman Working Group.
- Opened and closed the store, counted register tills, and maintained the proper safe count - Monitored employee performance regularly to ensure standards were being met or exceeded. - Created weekly work schedules for apparel staff based on store needs and customer traffic patterns. - Recruited new employees for apparel department, interviewing candidates and making hiring decisions. - Conducted regular training sessions on product knowledge, merchandising techniques, customer service skills. - Performed visual floor sets ensuring accuracy according to planograms provided by corporate office. - Provided ongoing feedback to staff regarding job performance and areas needing improvement. - Communicated effectively with other departments within the store such as cashiers and loss prevention teams. - Managed stockroom organization, replenishment, transfers, cycle counts, markdowns. - Planned and implemented successful promotional activities that increased sales revenue. - Utilized strong organizational skills to stay ahead of deadlines in a fast-paced retail environment.
- Manage a team of 30+ associates in Apparel, Beauty, and Electronics - Delegated tasks to team members according to project requirements and employee strengths. - Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability. - Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities. - Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement. - Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks. - Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise. - Oversaw day-to-day store operations to foster efficient and profitable operations. - Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Developed strong customer service skills by providing a high level of support to mobile customers. - Researched new technologies that could be used in mobile applications or services. - Collaborated with other departments within the organization on projects related to mobile sales. - Negotiated contracts with vendors for optimal pricing on equipment and services. - Adhered to company policies regarding privacy regulations when handling sensitive data. - Generated reports based on sales performance metrics for management review. - Assisted in developing strategies for increasing brand awareness among potential customers. - Conducted product demonstrations and training sessions, educating customers on mobile devices and services. - Monitored and analyzed sales metrics and KPIs, identifying areas of improvement and opportunities for success. - Arranged and display merchandise to promote sales.
- Assisted customers with product selection, pricing, payment options and returns and exchanges. - Built employee knowledge with training and mentoring. - Coached employees on customer service and selling techniques. - Assisted in recruiting process, hiring and retaining top talent. - Performed regular audits of merchandise displays and stock levels. - Provided performance feedback and coaching to employees. - Tracked daily operational activities such as store expenses, payroll records. - Communicated expectations, policy changes, new initiatives, and product knowledge to employees. - Taught loss prevention practices and policies to minimize shrink.