New York, New York, United States
I am a results-oriented IT professional with cybersecurity, project management, and customer service expertise. Proficient in network security, operating systems, hardware, and software troubleshooting, with solid data management and cyber threat analysis competencies. I am skilled at rapidly mastering new technologies and techniques through hands-on experience and leveraging problem-solving abilities to enhance team collaboration and client support. My background spans government, finance, insurance, and beauty sectors, focusing on adaptability and precision in fast-paced and growing environments.
● Collaborated on requirements gathering for internal software builds within the Office of Child Support Services (OCSS) IT team, enhancing system quality and efficiency by 20% ● Designed and documented mockups, process flows, and business requirements documents for the new OCSS IT Ticketing System, Child Support Snapshot, and Parent Support Program applications incorporating ADA compliance measures. ● Led the development and design of the IT Hardware Inventory Tracking Application, providing demos to users and developers, which increased tracking accuracy ● Authored user stories for the Case Management Tracking System (CMTS), ensuring clear, actionable, and business-aligned guidance to the development team, improving processes and response times ● Compiled release notes for the New York State ASSETS Case Management System, ensuring compliance and enhancing user adoption
● Managed product data, marketing assets, and logistics for E.L.F., Keys Soulcare, and Well People, enhancing workflows and achieving an increase in operational efficiency ● Successfully onboarded new EU clients, including Douglas, Harrods, DM, and Cult, for the Keys Soulcare launch, achieving 100% alignment on brand standards. ● Build and maintained an extensive database of 3,000+ SKUs, optimizing data accessibility and accuracy, resulting in a reduction in search time department-wide ● Streamlined new product setup and communications, standardizing processes to align with EU requirements ● Led translation and copy editing efforts for Project Unicorn and Project Harmony, building a 10+ language database, ensuring regulatory compliance across multiple regions ● Organized team shared drive assets, enhancing team accessibility and efficiency for product image management within Box & Egnyte. ● Produced polished product catalogs to support client presentations, regulatory compliance, and marketing, ensuring consistent and reliable product information
● Caregiving and end-of-life process for ailing parent. ● Managed after-life estate processes. ● Conducted exploratory research in the career fields of Data Analysis and Cyber Security.
● Collected and managed data and exhibits for the UBS US Resolution Plan under Section 165(d) of the Dodd-Frank Act ● Collaborated with senior management across all UBS functions to provide accurate data and obtain necessary approvals for tables, figures, and exhibits for the annual plan submission ● Developed and implemented an Excel database for tracking regulatory submissions and the review and approval process of 1400+ tables, figures, and exhibits, ensuring smooth integration into the plan ● Researched, developed, and documented business and technical requirements documents to develop an application to automate data collection of tables, figures, and exhibits for resolution plan builds ● Managed and trained a team of four temporary analysts, achieving a 100% accuracy rate in daily submissions ● Provided weekly progress reports to senior management, identifying and addressing risk items proactively
● Death of a parent, and support of another through the grieving process. ● Took stock of current skill set and analyzed career and life path via introspection and active reflection.