United States
+Monitor Control Room panels, conveyors, and sorters for discrepancies affecting operational flow and report operational data impacting key performance indicators hourly to stakeholders +Communicate with stakeholders including operations and maintenance to inform and troubleshoot issues and research root causes for problems +Optimized SQL queries to extract operational data; provided insights on logistics and shipping voids within the distribution network +Operate software pertaining to user accesses and operational flow, including but not limited to Trailer Move System, YMS, Momentum, GDM, Atlas, UAM, and BMAT. +Open and monitor impacting tickets hindering operational flow and collaborate with teams cross functionally including maintenance and traffic to resolve issues. +Displayed real-time dashboards with Looker Studio to enhance visibility into key performance indicators for inbound/outbound teams. +Set up, manage, inventory, and conducted preventative maintenance on all hardware within the consolidation center, including laptops, desk phones, PCs, etc. +Mapped, tracked, and tagged assets ad hoc via Microsoft Excel until full integration and implementation of Systems for a start-up. +Launched building from start-up level to a fully operational receiving and shipping consolidation and distribution center.
+Maintained and circulated technical, regulatory and product specifications and documents supporting various internal functions, cross functional teams and customers. +Liaised and served as an intermediary for Account Managers and Customers pertaining to product quality, food safety and regulations. +Proactively completed Customer requests for product and facility quality information and documents via ManageEngine Help Desk (ticketing system) and other Customer Databases or Systems. +Developed process improvements that reduced department turn around time of completed requests by 61%. +Facilitated quicker response times of requests through creation of procedural maps and bridging communication with subject matter experts. +Piloted subcategories of request types to visualize data of request completion rates in Excel.
+In compliance with safety and GMP requirements inspected incoming bulk, in-process materials, finished products, packaging and manufacturing lines for deviations and advised corrective action. +Performed physical weight, hardness, thickness, and friability tests for tablets and capsules. +Responsible for the review of manufacturing documentation for accuracy and correctness and the communication of deviations and out of specification issues to required and involved personnel. +Performed packaging line clearances, processing and packaging inspection checks, rounds consisting of line and documentation audits, internal audits, allergen and ATP swabbing on equipment, Oracle entries and status changes for finished goods and completed necessary documentation in compliance with GDPs.
+Assisted Dr. Gary Raney, Ph.D., and Ph.D. candidate Krista Miller in collecting and entering qualitative and quantitative data on figurative language, language comprehension and norming studies involving human subjects research. +Performed clerical and administrative duties, designed surveys and experiments through utilization of computer software, obtained informed consent, and debriefed subjects. +Used multiple streams of data to gather information and prepared reports and data analyses.