Hartford, Wisconsin, United States
Effectively leads both internal and external Customer Care Teams and collaborate with Sales, Strategic Accounts, Engineering, Operations, Sourcing, Shipping and Accounting. Ensure the Team responds to customer inquiries in a timely manner and actively promotes Server’s Products. Ensures all company policies, procedures, and guidelines as well as actions that support teamwork, safety and efficiencies, are communicated and followed.
Managing day to day interaction with clients Oversee offshore support teams Train new team members on current processes Resolve and manage any client or manufacturing concerns Responsible for maintaining and improving customer relationships.