Sydney, New South Wales, Australia
I’m a process driven, passionate and dynamic project manager with broad skills in customer services and operations. I possess an exceptional ability to develop and leverage relationships to deliver multiple projects and priorities simultaneously. I am passionate about customer service and driving a culture of change. I can quickly adapt to situations and proactively take responsibility to ensure the delivery of an exceptional customer experience for the client. I am positive and friendly team player who enjoys contributing to company culture to achieve client and company goals.
- Lead internal contractor pricing review uncovering cost savings of 15% for business through re-negotiation of existing contracts and set new consistent framework. Designed and implemented pricing calculator for external labour hire significantly increasing the speed, accuracy and margin management of retail quotes and commercial tenders. Trained sales and operations team - Designed and implemented operating framework for parent company's new business venture (launch 2024). - Member of the project team to scope, test and review implementation of new CRM platform (Salesforce). - End to end management of network of external contractors Australia wide including scheduling, CRM data and invoice management *On maternity leave from Sep 2021-Feb 2023
- Effectively executed all search projects for Julie Steiner AM, Global Head of Education. Created and tracked key milestones with senior client teams and candidates, liaised with multiple suppliers to ensure delivery of process and ensured privacy of all key stakeholders was maintained. - Designed and implemented two major company wide process improvement projects (business operations review and data platform transfer). - General executive assistant function for Global Head of Education.
- Delivered standardised and repeatable KPI tracking across all grocery pillars; providing a consistent and centralised repository of category performance metrics for the use of business leaders in planning and decision making. - Marketing budget management, tracking and liaising with cross functional team to monitor and present savings. - Management of all external data agency relationships; primary interface for Goodman Fielder for all stakeholder relations, project prioritisation, contract management, and payments. - Induct and train new employees in Goodman Fielder data systems, processes and organisational structure.
- Quantium super-user within grocery pillar, supporting five senior members of the category team in developing skills and uncovering new data avenues. - Assisted category manager on day-to-day deliverables; including ad-hoc data mining and upkeep of category tools (product catalogue and distribution grid). - Product launch tracking reports created and distributed to cross functional teams including senior leadership team.
- End-to-end project and relationship management for a diverse client portfolio of more than $2.5 million p.a. – clients include: Nestle, Lion Nathan and Unilever. - Ownership of complete BTL activations process, from pitch to product delivery, managing client requirements and feedback through to all internal stakeholders resulting in product delivery. - P&L management and analysis to deliver accurate budgets, clear forecasting, and a strong sales strategy to meet overall short and long term sales targets. - Simultaneously create and run multiple BTL activations in line with clients’ annual marketing plans.