Greater Chicago Area
I’m a Product Designer who transforms complexity into clarity. From building design systems to crafting global-scale experiences at American Express, SOTI, and Genesys—I design with impact in mind. I balance vision with detail: setting direction, aligning teams, and shipping thoughtful products that scale. My work spans design systems, claims and protection experiences, and enterprise tools—always rooted in craft, simplicity, and business results.
• Leading the Trip Cancel Guard 2.0 initiative, enhancing the customer experience for travel protection. • Designing and optimizing the customer claims portal to improve usability and efficiency. • Leveraging the AMEX Design System to ensure consistency and scalability across platforms. • Collaborating with cross-functional teams to streamline workflows and enhance user engagement. • Driving user-centered design solutions that simplify the claims process. • Providing design support for Premium Car Rental Protection & American Express Travel Insurance initiatives to enhance user experiences across key programs.
• Led design for SOTI MobiControl, enhancing mobile device management workflows for IT admins. • Designed and improved MobiConnect, streamlining printer connectivity and remote management. • Led the SOTI XSight Live Support Widget, optimizing real-time support experiences for web and mobile. • Developed and maintained the Elevate Design System, ensuring UI consistency across SOTI products. • Collaborated with cross-functional teams to create scalable, user-centric enterprise solutions.
• Led design for Genesys Copilot, enhancing AI-driven agent assistance for improved productivity. • Designed and optimized Genesys Pulse, transforming real-time analytics into actionable insights. • Led UX for Genesys Cloud CX, streamlining workflows for contact center agents and supervisors. • Contributed to Spark Design System, ensuring consistency and scalability across products. • Co-facilitated a 3-day design sprint workshop to improve the consumption portal experience.