Bengaluru, Karnataka, India
I enjoy building products that solve real problems. With over 10 years of experience, including more than 6 years in product, I have worked across different domains, starting from on ground operations to building systems that help businesses run more efficiently at scale. I like taking ideas from concept to scale and focusing on solutions that are practical and easy to use. I started my career in execution focused roles, working closely with real world systems and constraints. That early exposure shaped my interest in product and continues to influence how I approach problem solving today. I tend to focus on keeping things simple, understanding the real problem, and building solutions that can scale without losing usability.
- Led initiatives to improve fulfillment speed and customer experience, including scaling next-day delivery and optimizing supply chain flows to significantly reduce turnaround times. - Re-architected planning systems to support more flexible, localized decision-making while ensuring seamless coordination across fulfillment nodes. - Built simulation-enabled planning capabilities that allowed scenario modeling for capacity decisions, improving decision accuracy and reducing operational inefficiencies. - Owned the fulfillment product roadmap, driving the evolution from execution-focused workflows to scalable, platform-led operations.
- Built and scaled a supply chain platform enabling high-frequency deliveries across metros and Tier 2 cities, supporting 2,000+ daily orders across 300+ pincodes. - Drove marketplace expansion by integrating vendor ERPs for real-time inventory visibility, significantly increasing catalog depth while maintaining strong fulfillment reliability. - Improved operational efficiency across warehouses and finance by launching inventory, audit, and collections systems, strengthening stock accuracy and cash flow cycles. - Owned the end-to-end buyer experience across app and web, while also establishing the analytics function to enable data-driven decision-making across the organization.
- Led process excellence across central operations, improving key metrics like availability, utilization, cancellations, and customer experience through close collaboration with city teams. - Drove cost optimization initiatives including fleet and IoT improvements and station unmanning, significantly reducing fuel spend and on-ground manpower dependency. - Enhanced growth and retention by leveraging customer segmentation and launching targeted features, improving reactivation rates and reducing ride cancellations. - Played a key role in business resilience during COVID by launching a long-term rental offering, enabling rapid recovery through close alignment with demand and operations teams.
- Early operations hire; built and led a 30+ member on-ground team to scale fleet operations in Bangalore, achieving strong availability and utilization through structured rebalancing and recovery processes. - Set up the repair and maintenance function from scratch, significantly reducing fleet downtime and improving asset reliability. - Designed and operationalized SOPs for city launches, enabling smooth expansion into multiple markets with consistent execution standards. - Drove performance management and business reviews through data-led insights, improving workforce efficiency, asset utilization, and overall operational health.