Islamabad, Islāmābād, Pakistan
I am a Senior IT Infrastructure Engineer with 10+ years of hands-on experience managing end-to-end IT environments for organizations of all sizes. My expertise spans four core areas: Help Desk & End-User Support : Tier 1/2/3 troubleshooting, ticketing systems (Jira, Zendesk), remote desktop support across Windows and Linux environments. Networking: Cisco routers and switches, VLANs, VPN configuration, DNS, DHCP, pfSense, firewall rules, and network security hardening. Systems Administration: Windows Server 2016/2019/2022, Active Directory, Group Policy, Hyper-V, patch management, and Linux server administration. Cloud & Infrastructure: Microsoft Azure, Azure AD, cloud migrations, virtual machine management, server monitoring, and infrastructure automation. Over the past decade I have managed multi-server environments, supported 300+ end users, resolved high-priority infrastructure incidents, and delivered reliable uptime across on-premise and hybrid cloud platforms. I am currently open to remote opportunities with global companies, MSPs, and startups where I can contribute immediately without a ramp-up period. 📍 Based in Islamabad, Pakistan | 🌐 Available for remote work worldwide | 💬 Fluent in English and Urdu
Senior IT Infrastructure Engineer Present | Islamabad, Pakistan (Remote/On-site) Managed Windows Server infrastructure supporting locations Configured and maintained Cisco routers, switches, and site-to-site VPN connections Administered Active Directory, Group Policy Objects, and Azure AD user environments Delivered Tier 2/3 remote support via RDP, AnyDesk, and ITSM ticketing platforms Reduced system downtime by proactive monitoring, patching, and incident response Managed cloud resources and virtual machines on Microsoft Azure Documented network diagrams, SOPs, and runbooks for team knowledge base
I was responsible for IT and security solutions, including managing the computer lab, networks, CCTV, CMS troubleshooting, scheduling, designing, and overall network troubleshooting.
At Munir Brothers, I was responsible for providing technical assistance to clients, including troubleshooting various issues.