Asfand Yar Ahmad

Subject Matter Expert | Customer Support Executive | Customer Success | Team Management |

Lahore, Punjab, Pakistan

About

Starting in Customer Support, I found a passion for solving complex challenges with empathy and a solution-focused mindset. As a Subject Matter Expert, I’ve led and mentored teams, improving customer retention through clear communication and strong leadership. I thrive in collaborative, fast-paced environments and stay current with industry trends to drive innovation and meaningful results.

Experience

  • ibex. Pakistan ()
    • Subject Matter Expert
      Aug 2025 - Present · 1 yr

    • Customer Service Representative
      Jun 2023 - Present · 3 yrs 2 mos

  • Customer Service Representative at Mindbridge
    Oct 2022 - Apr 2023 · 7 mos