Islāmābād, Pakistan
Committed to deliver exceptional customer success, leveraging my academic pursuit of an MBA in Logistics and Supply Chain Management to craft strategic onboarding processes. We prioritize data integrity, ensuring our CRM records are meticulously maintained to support seamless client transitions. With skills in leadership and online support, we focus on fostering a supportive environment and implementing creative solutions for complex customer issues, always with professionalism and ethics at the forefront. Our goal is to continuously innovate and elevate the customer experience, reflecting the values and motivations that drive our collective success at DHA.
Data Management & Enrichment Researched and improved image coverage by sourcing and categorizing high-quality visuals. Completed external IDs (IMDb, TheMovieDB, etc.) for movies, series, and related social data. Enriched metadata by filling gaps in genres, cast/crew details, production years, and production companies through online research. Identified and merged duplicate entries to maintain a clean, unified database. Structured comprehensive series, season, and episode guides. Maintained database consistency, accuracy, and overall quality. Image Enhancement & Quality Control Enhanced images using Canva and similar tools to ensure optimal quality and resolution. Curated and sourced high-quality images for accurate content representation. Ensured compliance with platform standards and proper language categorization. Error Reporting & Data Analysis Reported and resolved data discrepancies and errors. Performed quality checks and analysis to maintain accuracy and consistency across the database.
•Successfully onboard new clients by providing comprehensive Information and Knowledge to ensure a smooth transition. •Proactively handle member inquiries, complaints, and requests across various channels (phone, email, in-person) •Develop and implement creative solutions to resolve complex customer issues within established time frames. •Maintain accurate and up-to-date CRM records, ensuring data integrity and accessibility. •Streamline and manage the processing of all email communication with members, providing prompt and effective responses. •Contribute to a positive and supportive team environment while upholding the highest standards of professionalism and ethics •Collect and analyze customer feedback to identify areas for improvement, collaborating with internal teams to enhance product features and overall customer experience. •Partner with sales, Finance and support teams to ensure a seamless customer experience and align on strategies for customer success.
•Responsible for monitoring and reviewing stalled sales deals. •Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialisation. •Managed workflow between staff, coordinating documents, planning, and creative material, boosted brand awareness,generated leads while managing internal and external marketing campaigns.
•Working on promotional campaigns nationwide and proposing new marketing ideas. •Monitoring all social media platforms for trending news, ideas and feedback.