United States
Results-oriented technologist with over 35 years of experience in positions of increasing responsibility, emphasizing client relationships, leadership, team building, project management, business systems architecture and integration, within the following industries: Broadcast Media, Digital Media, Entertainment, Telecommunications, Banking and Finance, Manufacturing, Cosmetics(Research & Retail). Strong in policy and procedure development, outsourcing, contract negotiations, and customer service. Embrace innovative solutions, excellent communication skills, with a unique ability to convey technical ideas and concepts with sound business and technology judgment. Specialties: • Project Management • Customer & Vendor Relationship Management • Digital Asset Management (DAM) / Media Asset Management (MAM) / Production Asset Management (PAM) • IT Strategic Business Planning • Cost Benefit Analysis • Buy vs. Build Decisions • Outsourcing • Contract Negotiations • Systems Design & Execution • Change Management & Audit Compliance • Application Development • Systems Architecture • Security & Compliance • Government Compliance • Business Continuity & DR Planning • Quality Improvement • Microsoft & Oracle DB Technology
• ERP (Enterprise Resource Planning) & CRM (Client Relationship Management) systems implementation • Data Center's Capacity Evaluations, Expansions, Cloud Migrations • Systems' Development, Customization, and Process Automation and Optimization • Evaluation of Advanced Passenger Information (API) systems for airport security • Vendors Research, Capabilities and credibility evaluations
Key Roles and Responsibilities: Managing daily, weekly and monthly customer calls. Managing daily tasks with team and self. coordinating with customer and customer’s customer for the changes and delivery of the tasks. Coordinating with offshore ops managers and teams to ensure the delivery happens smooth. Managing escalations and putting control processes in place. Monitoring the various projects and mitigating risks on day to day basis. Managing and working with Customer Project managers for project scope and schedule, negotiate and push back based on the capacity and prioritization. Create weekly and monthly dash boards. Execute the high level tasks given directly by the customer’s Director and report back the status. Co-ordinate with different support teams and accomplishes the tasks. Plan for the new applications support Overall Capacity management – Negotiate. Ops Risk management Handles team member’s needs, assist them in difficult situations and guide. Front end major changes. Front end critical escalations and communications. Outage Management. Problem Management.
Manage an average of 16 professionals that work directly or indirectly for the company. ARC Technologies is a full IT service provider with extensive experience in all aspects of IT, capable both of delivering entire solutions and providing certified individuals; Business Analysis, System Analysis, Database Management and Project Management. ARC Technologies provides specialized IT consulting services, with a primary focus on relational database software development and OLAP (On-Line Analytical Process) technologies. Our experience includes various operating systems and hardware devices. Our professional consulting services vary from simple questions, to highly intricate systems support. In addition to software development (application engineering), we also support a number of off-shelf software packages, provide Installation, maintenance, and user training.
Lead the development efforts for a MAM (Media Assets Management) project for a major TV Network. Technical Advisory services for a major Insurance Currier: Provide Information Technology Advisory Services, Strategic Planning, Process Improvement, Organizational Change Management, Project/Program Management, with deep industry knowledge and experience.