Greater Seattle Area
I’m an IT professional currently pursuing a Bachelor's in Information Technology. With a strong foundation in systems management, network security, and troubleshooting, I’m passionate about solving technical challenges and optimizing IT infrastructures. I’m committed to continuous learning and applying innovative solutions to improve efficiency and security in dynamic environments.
Connect the aircraft’s avionics and information systems by installing and routing wiring that links sensors, controllers, and digital flight systems, using detailed engineering drawings and electronic work instructions. Run continuity and integrity checks on wiring that carries data and signals between onboard computers and networked components, and I assist with troubleshooting when something doesn’t behave as expected. Complete updates and authorized rework on these systems and record changes in our digital production and maintenance tools so the configuration and documentation stay accurate. Work closely with engineers and other technical teammates to point out wiring, documentation, or sequencing issues that could affect system performance or data flow. Follow strict safety and compliance practices (LOTO, PPE, and controlled access to tools and documentation) while working in busy, high‑reliability production areas.
Provide on-site and remote technical support for enterprise clients as a Dell Certified Technician. Diagnose and repair hardware issues across desktops, laptops, and peripheral devices. Perform system upgrades, part replacements, and warranty-based service calls in coordination with Dell Technologies. Utilize ticketing systems to manage service requests, track resolution status, and ensure timely documentation. Collaborate with dispatch teams and client contacts to deliver efficient, professional support in fast-paced environments.
Performed end-of-day operations for branch-level banking systems, initiating post-business-hour procedures to reconcile transactions and prepare systems for the next business cycle. Generated daily financial reports, validated entries, and ensured data integrity across core banking platforms. Coordinated with IT and finance teams to resolve discrepancies and maintain compliance with internal controls. Executed month-end and year-end closure routines, including audit trail generation and system readiness for regulatory reporting. Played a critical role in maintaining operational continuity, accuracy, and system reliability.
Delivered comprehensive technical support and office coordination for a logistics and international services firm. Managed day-to-day IT operations including hardware troubleshooting, software installation, and network maintenance. Created and configured user accounts for new employees, added them to the network domain, and ensured secure access to company systems. Provided helpdesk services and conducted onboarding sessions to train staff on essential technologies, office software, and IT policies. Utilized a ticketing system to log, prioritize, and resolve technical issues, ensuring timely support and documentation of service requests. Simultaneously oversaw administrative workflows such as scheduling, document preparation, inventory tracking, and internal communications. Played a key role in maintaining operational efficiency and technical reliability across departments.
Delivered frontline IT support and administrative assistance for a logistics and construction firm. Responded to hardware and software issues, configured office systems, and ensured smooth network and printer operations. Provided helpdesk services to staff, resolving technical problems and maintaining system uptime. Simultaneously managed administrative tasks including data entry, scheduling, document preparation, and internal communications. Maintained confidentiality and demonstrated strong multitasking across technical and clerical domains.