Delhi, India
Graduate with 4+ years of working experience in International Customer Service( Voice- Process).
Handle customer inquiries and resolve issues through inbound and outbound phone support. Maintain high customer satisfaction while meeting quality and productivity targets. Manage escalated cases and provide timely resolutions.
Provided voice support for Google AdWords clients regarding advertising campaigns and account-related queries. Assisted clients in understanding campaign performance and ad-related processes. Resolved advertiser concerns while maintaining service quality benchmarks. Ensured compliance with Google Ads policies and operational guidelines. Achieved daily productivity and quality metrics within defined SLAs.
1. Worked on Google Structured Snippets project, reviewing and improving ad content quality. 1. Ensured compliance with Google advertising policies and quality guidelines. 1. Collaborated with team leads to meet daily productivity targets and accuracy standards.
1. Managed international voice calls, live chat, and back-end operations for a fast-growing F&B delivery platform. 1. Handled cross-cultural customer interactions with professionalism and cultural sensitivity. 1. Supported operations across order management, refunds, vendor coordination, and complaint resolution. 1. Maintained accurate records and escalated complex cases to relevant teams with detailed notes.
Provided international customer support through inbound and outbound calls. Ensured service quality and customer satisfaction.